Dispatch Supervisor

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Responsible for working with and leading the day-to-day activities of the Dispatch Team to effectively implement transportation services to customers. While also ensuring that all activities are accurately recorded in the company’s transportation management system.

- Schedule: Monday to Friday, Days

What you will do

- Able to lead a team of 4-5 dispatchers and 20 drivers

- Able to supervise and coach a wide range of personalities.

- Plan, organize routes and prioritize orders to meet customers needs, as well as maintain productivity and efficiency levels.

- Work closely with the rest of the operations teams to ensure KPI's are being met.

- Be responsible for the daily schedule, assign routes & equipment to drivers.

- Prepare and send out daily reports and ensure information is accurate.

- Be a problem solver with the ability to think fast with a solutions-based mindset.

- Collaborate with dispatch team, sales team, and customers to facilitate successful and on-time service of pick-ups and deliveries.

- Communicate with drivers to meet deadlines and solve last minute issues to achieve and maintain high level of service with compliance of company’s safety plan, policies, and procedures.

- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.

- Data entry to ensure information accuracy in company’s dispatch system.

- Particip in leadership meetings and provide input & opinions.

- Comply with all employment and health & safety policies and procedures as required.

- Other duties as required.

What you'll bring

- 3 years of supervisory experience in a fast-paced operations environment

- High school diploma

- Strong leadership skills with the ability to motivate, coach and resolve conflicts

- Have a proven track record of holding drivers & direct reports accountable.

- Experience with supervising dispatchers and drivers.

- Must have experience in a live dispatching environment.

- Highly organized, quick thinker who can manage time-sensitive decisions in a fast-paced, performance-driven work environment.

- Energetic person who delivers personalized service, works well with diverse personalities, values, and understands company-customer relationship is very important.

- Able to work independently with minimal supervison

- Transportation industry experience

Why people love working for Canada Cartage

- Cohesive team and a positive, hard-working atmosphere.

- Meaningful opportunities for career growth.

- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few

- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

- We give back to the communities in which we operate by volunteering and donating to local charities.

- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top Employer

- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.

- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

- We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity

Come work with an industry leader

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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