Supervisor

Reporting to the Dispatcher, the Field Supervisor will be primarily responsible for overseeing the day-to-day activities associated with service delivery to meet customer requirements. The Field Supervisor will assist the Dispatcher in planning and directing daily and weekly operations to ensure services scheduled for completion are executed in a timely manner and meet all quality and safety standards. The Field Supervisor is a key point of contact with Customers and is responsible for ensuring they fulfill the Company’s customer value commitment to “Be the Best” by working safe, conveying professionalism, and providing high quality workmanship.

**Responsibilities**- Oversees the Field Technicians as they perform general landscaping, grounds maintenance, and snow clearing duties throughout the year, servicing a variety of residential and commercial properties.
- Sets the example for team members on expectations, accountability and attitude.
- Balances workload and supports the Dispatcher in assigning work to team members on a day-to-day basis to support Company service delivery requirements and customer satisfaction objectives.
- Supports Dispatcher with organizing, prioritizing, and monitoring day-to-day tasks to ensure all required daily work is completed on time.
- Schedules and executes on-the-job training for Field Technicians to maintain and upgrade team member versatility.
- Leads and participates in service delivery improvement initiatives as required for the work team.
- Monitors work activities to ensure quality standards are maintained and safety practices, policies and procedures are followed.
- Works closely with team members to resolve service delivery issues in a timely manner.
- Supports the Dispatcher with providing performance feedback so that Field Technicians can be properly performance managed when required.
- Develop and deliver effective communications with direct reports, teams, other functions, and other internal and external contacts, as required.
- Provide day to day coaching and performance management to Field Technicians to maximize productivity, engagement, and overall contributions of the team.
- Will ensure that service delivery jobs are properly documented for customer service and invoicing purposes. Will confirm the start and end times for each job and timesheets for each individual Field Technician. The Field Supervisor will be required to download and utilize the Pro Property Services App for executing this responsibility.
- Will support Field Technicians by stepping in to cover for vacation, illness, and other absences from time to time as required.

**Core Competencies**

**Customer Focus** - Sees the world through the eyes of customers, understands their needs, exceeds their expectations, and establishes and sustains long-term relationships.

**Collaboration** - Able to work well with peers to draw upon others knowledge and skills.

**Communication** - Facilitates dialog through open-ended questions and actively listens.

**Conflict Management** - Uses a calm demeanor and maintains composure when faced with aggressiveness.

**Drive for Results** - Possesses the internal desire and motivation to succeed at completing tasks that lead to achievement of team goals.

**Decision Making** - Gathers sufficient information and considers sensible alternatives before reaching a conclusion.

**Planning and Organizing** - Prioritizes activities, efficiently establishes appropriate courses of action, and monitor's progress.

**Coaching and Developing** - Able to analyze skill gaps where required and responds accordingly with effective development plans.

**Teamwork** - Helps everyone operate as “one team,” committing whole heartedly to agreed-upon outcomes and the good of the whole.

**Health and Safety** - Monitors and follows safe work practices and rules, recognizes and promotes hazard and risk reporting.

**Accountability** - Ability to set the example on expectation, accountability and attitude through personal actions and results.

**Adaptability** - Changes priorities to meet changing demands; Adjusts quickly to new responsibilities and tasks.

**Continuous Improvement** - Embraces challenges as opportunities to learn; is resilient in the face of challenge.

**Quality of Work** - Ensures quality by monitoring standard work processes and identifying any potential risks to service quality.
**Qualifications**- Minimum of 3-5 years of experience in a Field Technician role, servicing both residential and commercial properties, specifically with snow clearing.
- Previous experience leading a small team is preferred.
- Experience working with a variety of landscaping, lawn maintenance, and snow clearing equipment.
- Completion of a High School Diploma or GED is required.
- Valid Class 5 Driver's License is required with a clean Drivers Abstract.
- Minimum of 1 year experience driving with a trailer.

**Other Requirements**
- Willing to work flexible schedule. Majority of