Credit & Collections Specialist

Posted Friday, November 7, 2025 at 5:00 AM

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What We Do

Smart & Biggar has been at the forefront of intellectual property (IP) and technology law for over 125 years. We practice in every area of IP on behalf of an exceptional international clientele, and we are consistently ranked as Canada’s leading IP firm. We are committed to hiring people with different backgrounds and experience, who represent the best talent in their field.

We are part of the IPH Group. IPH Limited is the holding company for intellectual property (“IP”) and associated companies offering a wide range of IP services and products. IPH companies employ a highly skilled multidisciplinary team of over 1,200 people in Australia, Canada, China, Hong Kong SAR, Indonesia, Malaysia, New Zealand, Singapore, and Thailand. IPH companies service a diverse client base of Fortune Global 500 companies, multinationals, public sector research organizations, SMEs, and professional services firms worldwide.

We are passionate about what we do and what we can achieve. The IPH Group is committed to promoting and maintaining a workplace culture of shared respect across companies to enable us all to feel valued and be the best we can be.

The Opportunity

Smart & Biggar is currently looking for a Credit & Collections Specialist to join our National Finance Team.

The Credit and Collections Specialist will be a collaborative team player who is motivated by solving problems and ensuring effective follow-up and resolution of outstanding accounts. The successful candidate will be responsible for the full collections cycle, including credit checks, account reconciliations, payment discrepancies and managing collections for a large assigned portfolio across all offices.

Responsibilities

- Act as a resource for staff regarding client accounts
- Communicate with internal and external clients to obtain missing payment information
- Respond promptly and professionally to client inquiries
- Investigate and resolve credits on client accounts, arranging refunds as necessary
- Monitor client accounts for non-payment, escalating issues as needed and coordinating collection efforts
- Investigate account discrepancies and propose effective solutions to mitigate future issues
- Provide written credit checks and update details in the accounting system as required
- Analyze, reconcile and manage accounts receivable for the assigned portfolio, while maintaining accurate records
- Collaborate with management to address delinquent accounts and enhance operational efficiency
- Perform other finance/administrative tasks related to accounts receivable as assigned

Qualifications, Competencies and Experience

- Post-secondary education in Accounting and/or Finance
- 5+ years of progressive experience, ideally in a professional services or legal environment
- Fluency in English required; proficiency in French preferred
- Strong understanding of accounting, accounts receivable, credit, and collections best practices
- Advanced proficiency in MS Office (particularly Excel); experience with Elite or Aderant an asset
- Ability to learn and adapt to new financial systems and automation tools
- Exceptional organizational, time management, and multitasking skills in a fast‑paced setting
- Strong written and verbal communication skills with high attention to detail
- Excellent analytical and problem‑solving abilities with a results‑oriented mindset
- Ability to work independently and meet deadlines with minimal supervision

No Recruiters or Agencies Please

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Benefits

Smart & Biggar offers a comprehensive total rewards package including:

- A competitive compensation structure based on transparency, clarity and fairness;
- A flexible benefits program;
- Personal days to help balance personal and professional commitments;
- Employee referral program.

Diversity & Inclusion

Smart & Biggar is a proud member of the Law Firm Diversity and Inclusion Network (LFDIN), working to promote diversity and encourage a culture of inclusion in our Firm and the broader legal profession.

We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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