Program Manager, Supportive Housing

HOURS: Tuesday - Saturday ORSunday - Thursday, 7:00am - 3:30pm, 1hr break

REPORTS TO:24/7Housing Senior Manager

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

The Program Manager oversees wâpan’acâhk wâskahikan – Morningstar Homes, providing staff leadership and ensuring effective, person-centered service delivery. This role manages Care Plans using a strength-based approach and upholds the values of Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

- Provide strategic direction and leadership, aligning with BSCS’s mission, vision, and values.

- Ensure the site is fully staffed and provide compassionate leadership through supervision, guidance, and mentorship to support staff growth and maintain accountability to funders and the community.

- Address escalated issues and challenges within programs, working with all levels of the organization to find effective solutions.

- Communicate with senior management leaders and front-line staff on internal and external emerging opportunities, issues, trends, and learnings in your area of work.

- Foster lateral relationships throughout all departments you manage as well as all other programs across the organization.

- Lead and support the implementation of changes within programming, work closely with employee supports, and other departments across the organization to ensure best practice is followed for change management.

- Support executive directors, directors on senior managers by acting in their roles during periods of time off.

Organizational Development

- Support BSCS Strategic initiatives, have a strong focus on fostering a diverse, inclusive and equitable work environment.

- Attend director meetings, provide strategic insight and assist in decision making in alignment with the organizations mission and values.

- Act as a representative of the organization, speak on behalf of BSCS in an impactful way, and in alignment with BSCS values at events, public and private meetings and to media.

- Proactively scouting for funding opportunities as well as preparing and supporting the preparation of funding applications when required.

- Build and maintain external partnership with government, other organizations within the sector and stakeholders in the inner-city community. Explore and develop new ways to support and grow programs.

- Keep up to date on best and innovative practices is the social services practices.

- Support with policy & procedure development, implementation, and maintenance.

- Evaluate risks, gaps, and opportunities within programs, be able to make decisions that align with organizational goals.

Administration & Budget

- Oversee and prepare required reports, this includes pulling information, writing and submission by expected deadlines.

- Signing off, and oversight of all expenses related to the programs you oversee.

- Oversee senior managers and to set and manage budgets on an annual basis, provide advisement and work with finance as needed.

- Plan for financial sustainability of programs and service, be able to strategize the best use of funds in a non-profit environment.

- Participate in the recruitment process for supervisory positions.

- Create and support other leadership in the creation of funder agreements.

- Timecard management for managers you oversee.

- All other duties as outlined by program manager.

- BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

- Valid First Aid certificate or enrolled in a future course

- Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)

- Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)

- Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

- Degree or diploma in social services or related field. Candidates without a degree but extensive relevant experience will also be considered.

- 1 years’ experience in a leadership role preferred.

- 3 years experience within the social services sector, preferred experience relating to each individual program.

Why Work for Boyle?

- All work done positively impacts the community and its members

- Access to Lumino Health, including Stress & Wellness support

- Employee activities and events throughout the year

- Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.

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