Client Success Coach

We’re looking for a full‑time Client Success Coach to join our fast‑growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high‑performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us

Richard Yu is an online business coach with:

- 100K+ subscribers on YouTube → youtube.com / richardyu1

- A growing personal brand on Instagram → instagram.com / richardyuzee

Our company is faith‑driven, fast‑paced, and rooted in service. We’re building a world‑class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role

This is a remote, full‑time position. You must be available during 8 AM–5 PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent‑neutral English. Clear communication is non‑negotiable; we’re in the coaching business.

Requirements

- You must be able to commit full‑time hours (our office hours are 9 AM – 6 PM EST, though if you are in a different time zone we're super open‑minded).

- You will be conducting new onboarding calls daily to welcome in new students.

- You will be conducting check‑in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed).

- You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.

- Weekly group coaching calls answering client questions.

- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions.

- Help innovate our products by creating and producing new video trainings/worksheets to deliver a world‑class experience.

- Taking renewal/upgrades calls with clients and enrolling them into our backend coaching programs.

- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.)—you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.

- Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.

- You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.), and so a high attention to detail and compliance with standard operating procedures is essential.

- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs.

WHO THIS IS FOR

- A coach or mentor at heart—you love helping people.

- Clear, professional communicator (spoken and written English).

- Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads).

- Sales background.

- Able to handle fast‑paced environments, multiple clients, and changing priorities.

- Willing to grow with us long‑term (3+ years)—this isn’t a side hustle.

- Open to feedback and constructive coaching (we’ll train you, but we expect growth).

- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc.—or willing to learn fast.

WHO THIS IS NOT FOR

- You have another full‑time job or multiple freelance clients.

- You struggle with structure, deadlines, or fast execution.

- You dislike being challenged to improve daily.

Benefits

Expected Earnings (Base + Commissions): $6,000–$12,000 USD / month (depending on experience).

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

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