Director of Operations

7 days ago

St John's, Newfoundland and Labrador, Canada Loch Lomond Villa, Inc. Full time
NATURE OF POSITION:

Reporting to the Chief Executive Officer, this position will provide leadership and strategic vision to the organization by leading the Facility Maintenance, Environmental Services and Nutritional Services departments. This role is responsible for developing strategies to enhance program and service delivery, managing resources, and driving continuous improvements to ensure operational efficiency.

The Director leads a team of service and program managers and supervisors responsible for the day-to-day operations of Loch Lomond Villa. Operational excellence includes ensuring compliance with regulatory standards, mitigating risks, overseeing capital repairs and organizational change initiatives, managing strategic partnerships and service providers, and maintaining an inventory of infrastructure assets.

Key responsibilities include leading through our values-driven culture of excellence and safety, the successful candidate will focus on the adherence to key performance indicators, managing budgets, and maintaining and integrating technology solutions to streamline operations.

The role requires strong leadership, problem-solving, and organizational skills, along with expertise in organizational operations, and compliance with regulations.

The ideal candidate engages others by fostering development and building strong, positive teams, can manage multiple projects simultaneously, and works effectively with diverse stakeholders.

MAJOR RESPONSBILITIES:

- Ensure that the facilities operate in full compliance with all health, safety, and environmental policies, procedures and legislation.
- Create positive change and drive a culture with clear objectives and sustain a continuous improvement environment.
- In collaboration with the housekeeping, dietary and facilities maintenance teams, develop operating metrics and goals for the respective departments aligned with the organizational strategic plan.
- Oversee coordination of the completion of preventive maintenance activities as well as corrective maintenance with our maintenance team.
- Determine fixed asset needs, develop business and project plans, and executes to meet or exceed projections.
- Be responsive to service demands and will drive continuous improvement, including identification and measurement of key performance indicators
- Engaging with partner vendors, bulk-purchasing opportunities, as well as sharing of best practices within the organization.
- Responsible for coordinating construction and renovation ensuring project managers are performing as expected.
- Managing risk associated with construction in a functioning long term care environment.
- Strategic planning for Facility Maintenance Services, Environmental services, and nutrition services departments.
- Team development by instilling trust within the teams, delegating responsibilities, and motivating individuals to utilize their knowledge, skills, and abilities to create a successful and engaged team environment.
- Communication and collaboration in working effectively with others from diverse backgrounds, skillsets, and talents, ranging from technicians to corporate executives.
- Providing education and training opportunities, team building events, and conducting annual performance evaluations of direct reports.
- Identify talent and leadership traits within teams; create training and development program to allow for internal growth opportunities as well as opportunities for succession planning.
- Ensure resident and tenant satisfaction in the delivery of services.
- Manage complex budgets and procurement processes and work in collaboration with staff, our residents and tenants.
- Identify and capitalize on opportunities through effective risk management processes.
- Develop, implement and monitor operational systems and processes to meet organizational goals and objectives

QUALIFICATIONS:

- Bachelor's degree, a minimum five (5) years' experience in working in an organizational management role. Experience in working within a long-term care facility would be considered an asset.
- Experience in leading a team and project management.
- Must possess the ability to deal tactfully and effectively with people at every level of the organization, on an individual or group basis as well as provincial officials.
- Must possess the ability to compile statistical data and formulate analytical reports using such data.
- Must be able to prepare written reports as required.
- Ability to conduct or lead briefing sessions.
- Strong inter-personal skills with demonstrated leadership ability.
- Must be well organized and comfortable handling multiple tasks in an environment where priorities frequently change.
- Team player with the ability to work well with others and function as a team member.
- Engages others by fostering their development, contributing to a healthy organization and communicating effectively and building teams.
- Achieves results by setting direction, strategically aligning decisions with vision, values and evidence, takes action to implement decisions, and assesses and evaluates.
- Develop and maintain an infrastructure asset management plan, identifying key organizational priorities and future planning needs.
- Ensure effective management of all organizational facilities with safe resident, tenant and staff care at the center of prioritization.
- Manage facilities projects effectively to ensure efficient operations.
- All applicants will be required to complete a Criminal Record Check, Social Development Check and Pre-Employment Medical check.

N.B. CLAUSE:

The above duties are only the basic and prime duties of the job. Related or allied duties will be assigned from time to time, as may become necessary to the operation of the Home.

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