Operations Manager

Maple Towers | Maple Ridge, British Columbia, Canada | Full Time

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. We’re looking for a service-oriented and community-driven Operations Manager to lead the operations of Maple Towers, a vibrant seniors supportive housing community in Maple Ridge.

About The Role

As the Operations Manager of Maple Towers, you’ll play a key leadership role in stewarding the day-to-day operations of the community. You’ll be responsible for overseeing resident engagement, facilities and maintenance, financial planning, and team leadership. This is a hands-on role for a people-first leader who is passionate about building relationships, solving problems, and creating a warm and supportive environment for seniors.

Key Responsibilities

1. Lead all aspects of community operations, from budgeting to resident experience.
2. Foster strong relationships with residents, families, team members, and community partners.
3. Ensure a high standard of building maintenance, including regular inspections, minor repairs, and contractor oversight.
4. Promote occupancy through effective resident engagement and communication.
5. Provide administrative and reporting support, including occupancy and financial reporting.
6. Oversee supplies, inventory, and service contracts.
7. Support health and safety practices throughout the community.
8. Respond to emergencies and provide after-hours support when needed.
9. Act as a liaison with health and social service providers.
10. Support the chaplaincy and volunteer programs in collaboration with other leaders.
11. Maintain a welcoming, inclusive, and values-driven environment for all.

Requirements

1. The Operations Manager is a position of Christian ministry and Christian leadership within Baptist Housing. The person holding this position must sign and adhere to the Statement of Faith of Baptist Housing.
2. Post-secondary education in a relevant field.
3. Minimum five years of leadership experience, ideally in healthcare, housing, ministry, or nonprofit sectors.
4. Experience with basic property/building maintenance and minor renovation projects.
5. Demonstrated financial acumen, including budgeting and cash flow management.
6. Valid driver’s license.
7. Physically capable of performing job-related tasks (lifting to 50lbs, ladder use, etc.)
8. Strong computer literacy: experience with property management software (e.g., Yardi) is an asset.

About You

You are a compassionate, faith-driven leader who thrives in relationship-rich environments and brings a strong sense of purpose to your work. As a multitasker, you effectively balance operational demands with meaningful engagement, demonstrating resilience and initiative in the face of daily challenges. You lead with empathy and servant leadership, inspiring and supporting your team while creating a warm and welcoming home for residents.

You bring strength in the following areas:

1. Decisiveness and sound judgement when leading teams and responding to operational issues.
2. Flexibility and resilience in a dynamic and people-first environment.
3. Strategic thinking to support long-term planning and community success.
4. Excellent communication skills that foster connection and transparency.
5. Strong team building and a passion for developing others.
6. Experience with risk and financial management, including budgeting and forecasting.
7. High coachability, with a commitment to ongoing learning and growth.
8. Deep empathy and a service-oriented mindset that aligns with our mission.

We offer a competitive compensation package, featuring an annual salary range between $65,000 to $70,000. Your comprehensive benefits include employer-paid extended health and dental coverage, along with a generous four weeks of vacation. Additionally, we provide RRSP matching contributions and support for your ongoing professional development.

Why Work at Baptist Housing?

1. Meaningful Service: Your work matters You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
2. Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
3. Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.

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