Bilingual Life Claims Adjudicator

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: individual life insurance, segregated funds, mutual funds, annuities, guaranteed interest contracts and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products.

Are you looking for a meaningful career where your work truly makes a difference? Join our team and help families navigate one of life’s most challenging moments with compassion and professionalism. We offer a supportive environment, opportunities for growth, and work that matters.

As a Bilingual Life Claims Adjudicator, you will play a critical role in ensuring life insurance claims are processed accurately and efficiently in accordance with established procedures, guidelines, and regulatory requirements. You will be detail-oriented, empathetic, and committed to delivering exceptional customer service while maintaining the integrity of our claims process.

Position Responsibilities

- Review and adjudicate death claims in compliance with company policies, contractual provisions, and legal requirements.

- Verify eligibility by analyzing policy details, beneficiary designations, and supporting documentation such as death certificates and medical records.

- Request additional information or documentation when necessary and liaise with beneficiaries, advisors, and internal teams to resolve outstanding issues.

- Maintain accurate and complete claim records in the system to ensure proper documentation and reserve calculations.

- Communicate claim decisions clearly and professionally to beneficiaries and stakeholders.

- Identify potential fraud indicators and elevate cases for investigation when appropriate.

- Collaborate with underwriting, legal, and compliance teams to ensure fair and consistent claim practices.

Required Qualifications

- University degree or equivalent work experience.

- 2+ years of experience in life insurance claims adjudication or a related field.

- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

- Strong knowledge of life insurance products, policy provisions, and regulatory requirements.

- Excellent attention to detail and analytical skills to evaluate documentation and make sound decisions.

- Exceptional interpersonal and communication skills for interacting with beneficiaries during sensitive situations.

- Ability to manage multiple priorities and work effectively under pressure.

- Familiarity with fraud detection practices and compliance standards.

When you join our team

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

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マニュライフとジョン・ハンコックについて

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マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出身、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

Referenced Salary Location

カナダ, ケベック州 -フルタイムリモート

Working Arrangement

在宅勤務

Salary range is expected to be between

$51,375.00 CAD - $85,625.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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