Bilingual Investment Claims Adjudicator

7 days ago

Quebec City, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products.

**Responsibilities**
- Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
- Ability to communicate in a professional manner in written and verbal form
- Display empathy and predict needs of client through active listening
- Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations
- Document claim file to ensure accurate record of events
- Obtain complete file information to ensure accuracy
- Accurately update system to ensure accuracy of reserve calculations

**Qualifications**
- Bilingual required (English & French)
- Customer service-oriented individual
- Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers and employees
- Ability to respond constructively and decisively in high pressure or emotional situations
- Ability to thrive in a high energy culture
- Continuous improvement mindset
- Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards
- High level of comfort is a must to navigate through calls with grieving/emotional clients
- 1-2+ years’ experience in adjudicating claims, an asset
- Working knowledge of processing and imaging systems, an asset
- Knowledge of Investment Products, an asset
- Working knowledge of government legislation, Insurance Act and Quebec Civil Code an asset
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
- Basic mathematical skills required
- Knowledgeable in developing professional letters

LI-REMOTE

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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