Sales Support Coordinator

Harmonic Arts is a fast-growing, family-run plant medicine company located on Vancouver Island, BC. Since 2008, Harmonic Arts has been passionately providing high-quality, organic herbal products that better the health, vitality, and harmony of our community. We aim to make herbalism enriching and approachable while inspiring reverence for nature and its innate healing abilities. We are committed to supporting the health of people and the planet and social responsibility is at the heart of what we do.

We are looking for an amazing individual with the shared vision to grow, collaborate, and be inspired in the full-time position of a Sales Support Coordinator.

Our Core Values

- Continuous Improvement– We seek to improve ourselves and Harmonic Arts every day. Progress over perfection.

- Listen to Understand– We engage with the aim of true understanding, appreciation, and respect of where others are coming from.

- Heart of the Matter– We find and address the core: issue, reason, or purpose.

- Lean-in– We trust, connect, and participate fully.

- Sustainable Action– We choose actions that are sustainable for us, for Harmonic Arts, and for the planet.

The Role

In this role, you will serve as a point of contact for customers with queries about products, orders, shipping and provide support for sales and demo representatives. You are a team player who assists our wholesale team, order entry/credits team, and customer service team. You play an integral part by supporting other departments and team members. You have a passion for the natural health industry, excellent communication skills, and adapt and thrive in a fast-paced environment.

Responsibilities

- Support wholesale sales team with specific requests such as: invoices, tracking shipments, mis-ships, damaged products, credit card payments, updating account information, follow-up and sample shipping from education events, potential to engage in sales calls, and other support as required.

- Data administration duties using systems such as EDI and ERP to support our order entry, credits, invoicing, and sales.

- Support our order entry and credits team with entering orders, processing credits, updating account details in our systems, maintaining reports, and other tasks as required.

- Provide exceptional customer care – conduit for all wholesale customers in providing marketing materials for: new product launches, line extensions, and educational materials.

- Coordinate our demo program: tracking and reporting of demo events, support scheduling where necessary, auditing invoices and sending to finance for payments, tracking demo product and assets inventory and arranging quarterly shipments to demo reps, coordinating with any demo companies we work with.

- Manage inbound and outbound communication with B2B and B2C customers: phone/email inquiries, account support, redirecting inquiries as required.

- Review and approve wholesale applications and set up new wholesale accounts in our systems.

- Other duties as required.

Qualifications

- Minimum 2 years’ experience in an administrative role or sales support role is an asset.

- Highschool graduate or equivalent.

- Experienced with MS365 (Outlook, Word, Excel, OneDrive/SharePoint).

- Proven track‑record of representing at least one consumer packed goods brand/product line an asset.

- Knowledge of retail listing paperwork and customer marketing programs.

- Experience working in an ERP or CRM system is an asset.

- Customer service experience is an asset.

- Bilingual: French/English is an asset.

Job type

Permanent, Full-time, Remote

Schedule

Monday – Friday, 8:30‑4:30 PST/PDT

Compensation

$43,000‑$55,000 per year

- Employee and Family Assistance Program

- Health Spending Account

- Paid time off

- Work from home

Apply Now

Harmonic Arts is dedicated to encouraging and promoting a supportive, diverse, and inclusive culture to eliminate discrimination throughout the entire workforce. Our aim is to ensure all employees and job applicants are given equal opportunity and that our organization is representative of all sections of society. Interested candidates are welcome to apply.

Please tell us why you’d be a great fit by emailing both a cover letter and resume.

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