Operations (Ops) Team Lead

3 weeks ago

Barrie, Canada TSMG Full time

The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.

Primary Responsibilities:

- Manage team of Data Collection Driving Operations field resources
- Drives day-to-day operations following standard operating procedures
- Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors
- Conduct periodic reviews with teams and Program Managers
- Facilitate teams meetings to disseminate relevant information to the Team
- Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
- Provide Subject Matter Expert (SME) advice on regional issues and concerns
- Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations
- Participate in weekly and monthly business review meetings with internal and external stakeholder
- Assist in gathering and analyzing reporting details
- Provide status reports (weekly, monthly, etc.) as required
- Support with special projects; Invoice verification, and reporting metrics as needed
- Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
- Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization
- Assist in adherence to quality, safety and financial controls
- Identify and monitor performance trends and take necessary corrective actions to meet
- SLA targets and ensure customer satisfaction.
- Provide insight, guidance, Continual Service Improvement and Service Assurance support
- Assist in driving service improvement programs and initiatives
- Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.
- Escalate issues (performance/functional) to management team as needed
- Additional duties as defined

Required qualifications:

- Experience as a people manager, and/or operations lead
- Strong written and verbal communication skills
- Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
- Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
- Self-motivated with a proven track record
- Team player and willing to assist when and where needed
- Ability to analyze data and establish measurable action plans to improve performance
- Ability to travel

#J-18808-Ljbffr

  • Operations (Ops) Team Lead

    1 week ago

    Barrie, Canada TSMG Full time

    The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Primary Responsibilities:Manage team of Data Collection Driving Operations field resourcesDrives day-to-day operations following standard operating proceduresAssist in...

  • Operations (Ops) Team Lead

    3 weeks ago

    Barrie, Canada TSMG Holding Full time

    The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.Primary Responsibilities:Manage team of Data Collection Driving Operations field resourcesDrives day-to-day operations following standard operating proceduresAssist in...

  • Co-op Sales Manager Assistant

    2 days ago

    Barrie, Canada Barrie Ford Full time

    **Barrie Ford **is currently recruiting for the best of the best in terms of co-op and graduate students. Successful co-ops may lead to offers of future co-op employment and graduate employment offers. The strongest performing students will be offered graduate Management Trainee positions with the opportunity to work throughout our business in various roles...

  • Ecommerce and Operations Co-op

    4 days ago

    Barrie, Canada Eat Impact Full time

    **Ecommerce & Operations Specialist (Fall Term Coop Opportunity)** **About Eat Impact** **About the role** We are looking for an ambitious, detail-oriented team player to join our logistics & operations team. You will work alongside our small but mighty team to plan and execute our weekly delivery operations. You will plan and optimize delivery routes and...

  • College Co-op Student-system Operations

    2 weeks ago

    Barrie, Canada Hydro One Networks Inc Full time

    **49880** - **Barrie** - **Temporary** - **4-12 Months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs...

  • University Co-op Student

    2 weeks ago

    Barrie, Canada Hydro One Full time

    **Date**:Jan 16, 2025 **Location**: Barrie, ON, CA **Company**:Hydro One Networks Inc **50178** -**Barrie** -**Temporary**12 months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to...

  • Co-op Assurance: Grow in Audit, Tax

    4 weeks ago

    Barrie, Canada Grant Thornton Full time

    A leading professional services firm in Ontario is looking for a Co-op, Assurance for Winter 2026. This role includes providing solutions to clients, assisting in audit engagements, and completing tax returns. Candidates should be pursuing a post-secondary degree and committed to obtaining the CPA designation. Emphasis on team collaboration and a commitment...

  • Co-op Assurance: Grow in Audit, Tax

    4 weeks ago

    Barrie, Canada Grant Thornton Full time

    A leading professional services firm in Ontario is looking for a Co-op, Assurance for Winter 2026. This role includes providing solutions to clients, assisting in audit engagements, and completing tax returns. Candidates should be pursuing a post-secondary degree and committed to obtaining the CPA designation. Emphasis on team collaboration and a commitment...

  • Administrative Co-op Student

    2 weeks ago

    Barrie, Canada City of Barrie Full time

    **Posting Number**: COOP**-25-11** **Job Type**:Co-op,**T**emporary-Full-time, up to 5 Months, Union** **Salary Range**:$17.52 to $23.82** per hour** **Location**:Barrie, ON - Onsite**(see below for more details) **Posted**:Tuesday**, January 21, 2025** **Application Deadline**: Tuesday**, February 4, 2025 at 11:59 pm** **The Opportunity** The Waste...

  • Team Lead-Retail

    2 weeks ago

    Barrie, Canada Roots Full time

    Team Lead Responsibilities Team Lead links the leadership team and sales associates by assisting in operational functions, motivating the team to exceed goals, reporting directly to the Store Manager. The role provides support and coverage to the Store and Assistant Managers in their absence, modeling selling and customer service behaviors to promote a...