Rooms Division Manager

2 weeks ago

Ottawa, Canada JRoss Recruiters Full time

Strategic Leadership: Develop, implement, and monitor departmental strategies aligned with property and brand goals. Translate these into clear operational plans and measurable performance indicators.

Financial Accountability: Drive profitability by overseeing departmental budgets, ensuring P&L accuracy, controlling costs, and identifying opportunities to improve revenue streams while maintaining quality standards.

Operational Excellence: Direct daily operations of Rooms Division departments (Housekeeping, Front Office, Guest Services, and potentially Spa or Concierge). Establish procedures to ensure efficiency, productivity, and adherence to brand standards.

Guest Experience: Consistently deliver and elevate service standards by anticipating guest needs, resolving concerns promptly, and fostering a culture of personalized hospitality. Ensure guest satisfaction scores exceed targets.

Talent Development: Recruit, train, mentor, and retain top talent across Rooms Division teams. Foster a culture of accountability, recognition, and career growth. Provide coaching to build confident and empowered leaders at all levels.

Collaboration: Work closely with Sales, Food & Beverage, Engineering, and other key departments to ensure seamless operations, special event execution, and a consistent luxury experience.

Compliance & Safety: Maintain strict adherence to health, safety, labor, and regulatory standards. Oversee housekeeping and front office procedures to ensure compliance with brand and legal requirements.

Innovation & Improvement: Continuously assess operations for opportunities to enhance efficiency, guest satisfaction, and team performance. Lead initiatives for process improvements and new service offerings.

Community & Brand Representation: Act as a visible ambassador for the property in the Muskoka region, strengthening the resort’s reputation with guests, partners, and the local community.

Requirements

Extensive Rooms Division leadership experience in a full-service resort or hotel environment.

Strong financial acumen with proven success managing departmental budgets and driving profitability.

Inspirational leadership style—hands-on, visible, and committed to coaching and mentoring.

A track record of delivering elevated guest satisfaction alongside operational performance.

Ability to adapt to a role that may be weighted heavily toward either housekeeping or front office operations.

Corporate Culture

Competitive compensation package aligned with senior hospitality leadership roles.

Comprehensive health and dental benefits.

Performance-based incentives and recognition programs.

Retirement savings and contribution matching.

Generous vacation allotment and lifestyle perks.

Discounts on accommodations, dining, spa services, and recreational activities.

Career development opportunities within a highly respected global brand.

The chance to live and work in Muskoka’s stunning cottage country, with year-round outdoor recreation at your doorstep.

Resume * please attach resume in MS-Word format More information

- Files must be less than 5 MB.
- Allowed file types: doc docx.

Cover Letter please attach cover letter in MS-Word format More information

- Files must be less than 5 MB.
- Allowed file types: doc docx.

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