Senior Technical Solutions Consultant, AI, Customer Experience Suite

3 weeks ago


Waterloo, Ontario, Canada Google Full time
Senior Technical Solutions Consultant, AI, Customer Experience Suite

corporate_fare Google place Waterloo, ON, Canada

Experience Level

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum Qualifications:

- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting.
- 5 years of experience with management of transformation initiatives, including interaction with executive leaders.
- 5 years of experience with the Google Cloud Platform.
- 3 years of experience architecting solutions that incorporate conversational AI and generative AI technologies to modernize customer experience.

Preferred Qualifications:

- Master's degree in Engineering, Computer Science, or a related technical field.
- Experience with community involvement, volunteering, mentorship or other work that shows commitment to betterment of others.
- Experience in telecommunications, networking, or contact centers.
- Experience in consulting, technical consulting in a customer-facing role, with results working with a variety of different types of customers, developers, and business.
- Knowledge of other AI frameworks, products, or solutions such as TensorFlow.

About the Job

The Applied AI Customer Success team is focused on scaling customer experience solutions using Google's conversational and generative AI technologies. In this role, you will provide product oversight across transformation initiatives at large enterprises, while being a trusted advisor to both customers and Google's Product teams. Additionally, you will serve as a thought leader for customer experience transformation and solution delivery methodologies. You will be a pioneer of new AI powered solutions while maintaining focus on customer value.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most

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