Contract Administrator 2025-02-25

3 weeks ago

Burnaby, British Columbia, Canada GM Financial Full time
Overview

Please note we have two openings for this position.

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

As a part of the GM Family and in particular the Contract Administration Originations department, you will become part of a team that invests in communities, creates a diverse, equitable and inclusive environment for all individuals and an opportunity to collaborate with other departments and business partners, such as focus groups, where feedback is gathered in order to strategize on operational efficiencies and other value added initiatives that impact our client base and overall business goals.

Responsibilities

About the role:

The Contract Administrator is responsible for the audit review and processing of all new lease contracts received and processing adjustments to the contracts booked during the term of the lease.

- Review motor vehicle contract documentation for completeness and compliance with provincial and Federal laws; and adherence to internal company policies and procedures.
- Conduct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other approval terms.
- Analyze and assess information gathered and use effective judgment to detect and avoid fraudulent activity and ensure adherence to corporate policies, procedures, and credit stipulations on assigned contracts.
- Communicate and interact, both written and verbally, with a wide array of audiences in a professional, concise, and positive manner.
- Leverage built relationships, customer service techniques, clear and concise notes to expedite the receipt of missing information and/or documentation.
- Utilize time-management and multi-tasking techniques to work all contracts assigned.
- Proactively manage time, balance daily workflow, incorporate negotiation skills, and demonstrate consistent follow up to ensure service deliverables are consistently met.
- Recognize opportunities, and expedite escalated issues in a timely manner for further review to help maximize our process efficiency and contribute to the aforementioned service deliverables.

Qualifications

What makes you a great candidate?

- Knowledge of Provincial and Federal laws and regulations regarding auto finance industry.
- Understanding of indirect lending processes.
- Effective interpersonal and communication skills to develop and maintain relationships with dealers, peers and management.
- Capacity to process information quickly.
- Detail-oriented.
- Possess flexibility and a preference for a fast-paced environment and time management skills.
- PC/Windows knowledge required. Computer skills which include the ability to utilize multiple application programs and utilize search tools.
- Knowledge of Lease, Retail and Commercial Lending funding.

Experience and Education:

- High School education or equivalent is required, postsecondary education is preferred.
- 1-2 years in an administrative role.
- Previous leasing experience is preferred.

What We Offer:

- Excellent Health, Vision and Dental Benefits.
- Company Match program for RRSP contributions.
- Generous Paid Time Off (personal, vacation, sick, paid holidays).
- Dynamic relationships between teams and leadership.
- Quarterly Volunteer Opportunities.
- Hybrid work schedule offered; ability to work a portion of your week from home.
- Access to free parking and gym onsite.
- Access to four different cafes onsite.
- Entry level position – degree not required.
- Opportunity to learn and broaden skillsets for future positions and opportunities within the organization.
- Develop knowledge within the auto industry.
- Chance to work together with other employees as part of a team – emphasis on the development of collaborative and teamwork skillsets.
- Opportunity to learn the company culture, policies and procedures through specialized training.

Salary

The base salary range for this role is: CAD $18.8 to $34.04 per hour. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits after 30 days of employment.

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