Service Manager

1 day ago


Sutton No, Canada Sanctuary Personnel Ltd Full time

Overview

Service Manager within Prison Substance Misuse Service, at HMP High Down, Sutton, Surrey. This is a full-time opportunity to lead a team and deliver holistic, recovery-focused services to male prisoners aged 18 and over. HMP High Down is a Category C men’s training and resettlement prison.

Position details: Salary £37,433 to £45,751 annually. Full-time

Perks and benefits

- Competitive salary ranging from £37,433 to £45,751 annually, ensuring your dedication is well-rewarded.
- Continuous professional development opportunities to enhance your skills and advance within the organisation.
- Comprehensive pension scheme and life assurance for peace of mind in planning your future.
- Generous annual leave to unwind and recharge, allowing you to maintain a healthy work-life balance.
- Access to employee assistance programmes that provide advice and support for personal and professional challenges.
- A vibrant and supportive working environment where your contributions make a tangible impact on people’s lives.

Responsibilities

- Line manage Team Leaders within your Service, providing guidance and support to maximise their effectiveness.
- Contribute to strategic planning and solve challenges in collaboration with the Regional Manager by aligning with our business plan.
- Develop and nurture relationships with key stakeholders within your service to ensure cohesive operations.
- Produce performance reports for commissioners and attend contract meetings to maintain high standards of service delivery.
- Ensure all data accurately reflects service output and is submitted within deadlines while ensuring audit compliance.
- Assume the role of CQC registered manager post-probation and ensure all CQC requirements are met.
- Demonstrate flexibility with service delivery, which may include evening and weekend shifts, ensuring continuity of care.

Requirements

- Level 3 or higher management qualification, or equivalent work experience in a similar setting.
- In-depth understanding of drug and alcohol services, including addiction treatment programmes, preferably within a prison environment.
- Proven experience in developing service improvements and managing people and performance effectively.
- Expertise in collecting, recording, and analysing data for audits and reports.
- Strong negotiating and influencing skills, with the ability to solve problems positively.
- Knowledge of psychosocial and 12-step interventions, with experience in the voluntary sector and human resource management.
- Proficiency in Microsoft Office and database monitoring systems.

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