Business Systems Analyst

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Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $85722.00 - $92729.00 Annually

Location: Victoria, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you

ICBC is committed to delivering consistently high quality customer service to all British Columbians. If you are reliable and dependable, we welcome you to apply for this exciting opportunity. The Information Services Division is currently looking for an Intermediate Business Systems Analyst to join our applications teams. In this role, you will perform business systems analysis while managing and leading high complexity business requirements and solutions design and delivery at the enterprise level.

In addition, the position may lead small to large-scale application related projects.

Responsibilities

- Document systems and acceptance criteria based on business requirements;

- Deliver projects using Agile methodology;

- Work closely with the business stakeholders in understanding and prioritizing requests to support investigation and remediation;

- Lead and facilitate cross‑functional teams of any size;

- Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables;

- Lead defect/incident resolution, as well as identify root cause of complex defects/incidents across portfolios and communicate resolution;

- Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need;

- Provide data to the business stakeholders for investigation and remediation.

Position Requirements

This position will require someone who has 4+ years of hands‑on experience in Business Systems Analysis or a combination of relevant post‑secondary education and related experience. The ideal candidate will possess the following qualifications:

- Experience in identifying and understanding business needs, validating with key stakeholders, and evaluating alternative solutions;

- Experience in Code development, SQL/Oracle, Cloud Technologies, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow), process mapping tool (e.g. Visio);

- Experience in delivering projects and enhancements of varying sizes;

- Demonstrate advanced knowledge of different requirement gathering techniques and hands‑on experience with UI and design principles, functional and non‑functional requirements;

- End‑to‑end knowledge of software development lifecycles (e.g. build and release management, migration methodology);

- Experience conducting impact analysis in an enterprise environment;

- Experience applying enterprise architecture and security framework principles;

- Expert knowledge in Agile methodologies and experience as a scrum master;

- Ability to translate technical terms and requirements for non‑technical people;

- Experience in facilitating/guiding large cross‑functional groups with demonstrated success in relationship building, conflict resolutions, consensus building, risk mitigation and in delivery of medium‑to‑large initiatives;

- Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements;

- Experience with different testing techniques;

- Experience performing production support including incident, problem and change management;

- Exposure to JIRA, HPSM, Splunk, SharePoint, Confluence and Gitlab is an asset.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

- Collaborative: We include different perspectives to reach our common goals.

- Supportive: We seek to understand to meet diverse and evolving needs.

- Straightforward: We simplify the complex to make things easier.

- Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

- Hybrid 8 – you will work a minimum of 8 days in a 4‑week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. #IND1

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