Customer Service Representative/Sales Support

As a Customer Service Representative/Sales Support, you will play a crucial role in supporting the sales operations by managing quotes, processing orders, and maintaining strong relationships with customers. This position focuses on sales support and internal coordination, ensuring smooth communication between customers, production, logistics, and sales teams. You will handle inquiries, prepare quotes for smaller projects, and assist with project coordination in a fast-paced steel fabrication environment.

COMPENSATION & BENEFITS

- Competitive base salary in the range of $70,000 to $83,000.
- Performance-based discretionary bonus opportunities
- Comprehensive health benefits package
- Laptop and necessary technology provided
- Opportunities for professional development and training
- Company social events and team-building activities
- Supportive work environment focused on work-life balance

THE COMPANY & CULTURE

Our client is a well-established leader in steel fabrication, serving the construction and industrial sectors for over 50 years. The company is known for its commitment to quality, safety, and customer satisfaction, with a strong focus on teamwork and continuous improvement. They foster a collaborative, high-energy environment where employees are valued for their expertise and contributions. The company invests in modern technology and professional development, making it an excellent place to build a long-term career in the steel industry.

THE LOCATION

- The office is located in Brampton, ON
- Work is Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break from 12:00 PM to 1:00 PM
- This position requires full-time, in-office attendance at the Brampton office

THE PRODUCT/SERVICE

- Steel products and fabrication services tailored to construction and industrial projects
- Comprehensive project coordination and sales support within the steel industry
- Expertise in steel grades, plate processing, and interpreting technical drawings
- Integrated customer service managing quotes, orders, production planning, and logistics coordination

PRODUCT & SALES CYCLE

- Orders primarily involve steel products with varying complexity and size, depending on customer needs
- The sales cycle is largely driven by project timelines and can range from quick turnaround quotes to large projects requiring several weeks to months for completion
- Typical sales cycle for routine orders is shorter, while major project quotes and approvals can extend the cycle significantly
- Customer service representatives support the conversion of quotes into orders and manage ongoing communication throughout the sales process to ensure timely delivery and customer satisfaction

TYPICAL DAY & DUTIES

- Respond to customer inquiries via phone and email, providing timely and accurate information
- Prepare and send quotes for smaller projects, ensuring pricing and details are correct
- Process incoming orders and enter them into the ERP system
- Coordinate with production, logistics, and sales teams to ensure order accuracy and timely delivery
- Track order status and proactively communicate updates or delays to customers
- Review and interpret technical drawings and specifications as needed for quotes and orders
- Resolve customer issues or escalate them to the appropriate team member
- Maintain accurate records of customer interactions, quotes, and orders
- Support project coordination for larger or more complex orders
- Participate in daily team meetings and collaborate on process improvements

SUPPORT & TRAINING

- Formal Classroom
- Online
- On the Job
- Mentorship/Shadowing

PREFERRED EXPERIENCE & BACKGROUND

- 3-7 years of experience in customer service, inside sales, sales support, or project coordination within the steel fabrication, steel center, or heavy industrial environment
- Strong knowledge of steel grades, plate processing, and the ability to read and interpret CAD drawings
- Experience working with ERP systems and coordinating with production, logistics, and sales teams
- Excellent communication skills, both written and verbal, with the ability to build and maintain customer relationships
- Detail-oriented, organized, and able to manage multiple priorities under pressure

EDUCATION

- Post Secondary Education

TECHNICAL SKILLS

- Proficient with ERP systems relevant to steel fabrication and logistics
- Ability to read and interpret CAD drawings and technical documents
- Strong computer skills with multitasking capability
- MS Excel for data entry and quote preparation
- MS Word for correspondence and documentation
- Effective use of email and online communication tools
- Familiarity with online screen sharing and virtual meeting platforms

WHY YOU SHOULD APPLY

- Industry Stability & Reputation – Join a well-established steel fabrication leader with over 50 years of proven success, trusted by major construction and industrial clients.
- Growth & Development – Benefit from professional training, modern technology, and a clear path to advance your career within a collaborative and supportive environment.
- Competitive Compensation & Culture – Benefit from regular team-building events and a company that truly values work-life balance.

EEO STATEMENT

Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at toptalent@justsalesjobs.ca. We thank all applicants in advance for their interest however, only those candidates under consideration will be contacted.

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