Customer Service Representative/Sales Support

As a Customer Service Representative/Sales Support, you will play a crucial role in supporting the sales operations by managing quotes, processing orders, and maintaining strong relationships with customers. This position focuses on sales support and internal coordination, ensuring smooth communication between customers, production, logistics, and sales teams. You will handle inquiries, prepare quotes for smaller projects, and assist with project coordination in a fast-paced steel fabrication environment.COMPENSATION & BENEFITSCompetitive base salary in the range of $70,000 to $83,000.Performance-based discretionary bonus opportunitiesComprehensive health benefits packageLaptop and necessary technology providedOpportunities for professional development and trainingCompany social events and team-building activitiesSupportive work environment focused on work-life balanceTHE COMPANY & CULTUREOur client is a well-established leader in steel fabrication, serving the construction and industrial sectors for over 50 years. The company is known for its commitment to quality, safety, and customer satisfaction, with a strong focus on teamwork and continuous improvement. They foster a collaborative, high-energy environment where employees are valued for their expertise and contributions. The company invests in modern technology and professional development, making it an excellent place to build a long-term career in the steel industry.THE LOCATIONThe office is located in Brampton, ONWork is Monday to Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break from 12:00 PM to 1:00 PMThis position requires full-time, in-office attendance at the Brampton officeTHE PRODUCT/SERVICESteel products and fabrication services tailored to construction and industrial projectsComprehensive project coordination and sales support within the steel industryExpertise in steel grades, plate processing, and interpreting technical drawingsIntegrated customer service managing quotes, orders, production planning, and logistics coordinationPRODUCT & SALES CYCLEOrders primarily involve steel products with varying complexity and size, depending on customer needsThe sales cycle is largely driven by project timelines and can range from quick turnaround quotes to large projects requiring several weeks to months for completionTypical sales cycle for routine orders is shorter, while major project quotes and approvals can extend the cycle significantlyCustomer service representatives support the conversion of quotes into orders and manage ongoing communication throughout the sales process to ensure timely delivery and customer satisfactionTYPICAL DAY & DUTIESRespond to customer inquiries via phone and email, providing timely and accurate informationPrepare and send quotes for smaller projects, ensuring pricing and details are correctProcess incoming orders and enter them into the ERP systemCoordinate with production, logistics, and sales teams to ensure order accuracy and timely deliveryTrack order status and proactively communicate updates or delays to customersReview and interpret technical drawings and specifications as needed for quotes and ordersResolve customer issues or escalate them to the appropriate team memberMaintain accurate records of customer interactions, quotes, and ordersSupport project coordination for larger or more complex ordersParticipate in daily team meetings and collaborate on process improvementsSUPPORT & TRAININGFormal ClassroomOnlineOn the JobMentorship/ShadowingPREFERRED EXPERIENCE & BACKGROUND3-7 years of experience in customer service, inside sales, sales support, or project coordination within the steel fabrication, steel center, or heavy industrial environmentStrong knowledge of steel grades, plate processing, and the ability to read and interpret CAD drawingsExperience working with ERP systems and coordinating with production, logistics, and sales teamsExcellent communication skills, both written and verbal, with the ability to build and maintain customer relationshipsDetail-oriented, organized, and able to manage multiple priorities under pressureEDUCATIONPost Secondary EducationTECHNICAL SKILLSProficient with ERP systems relevant to steel fabrication and logisticsAbility to read and interpret CAD drawings and technical documentsStrong computer skills with multitasking capabilityMS Excel for data entry and quote preparationMS Word for correspondence and documentationEffective use of email and online communication toolsFamiliarity with online screen sharing and virtual meeting platformsWHY YOU SHOULD APPLYIndustry Stability & Reputation – Join a well-established steel fabrication leader with over 50 years of proven success, trusted by major construction and industrial clients.Growth & Development – Benefit from professional training, modern technology, and a clear path to advance your career within a collaborative and supportive environment.Competitive Compensation & Culture – Benefit from regular team-building events and a company that truly values work-life balance.EEO STATEMENTOur client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at toptalent@justsalesjobs.ca. We thank all applicants in advance for their interest however, only those candidates under consideration will be contacted. #J-18808-Ljbffr