Technical Specialist Infrastructure

Technical Specialist Infrastructure - Technical & Support Services

Women's College Hospital, 76 Grenville Street, Toronto, Ontario, Canada

Job Description

Posted Tuesday, January 13, 2026 at 5:00 AM | Expires Saturday, January 31, 2026 at 4:59 AM

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

Healthcare Revolutionized 2030 i s our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

Applicants must reside and be legally eligible to work in Ontario.

This is a Regular Full-Time Opportunity.

Type: Replacement

The Technical Specialist – Infrastructure is responsible for implementing and supporting technical aspects of WCH’s ambulatory electronic patient record systems, including technical infrastructure and components (virtualization, servers, systems, network, hardware, etc.). The Technical Specialist – Infrastructure will support the operating system (OS), hardware and storage area network (SAN), certification on EPIC’s Client System Administrator (ECSA) and complete training required for VMWare and Windows Administration.

Summary of Duties, but not limited to:

- Evaluate, recommend, design and implement innovative solutions to align with best-practices and keep up with emerging technologies, scaling from individual clinics to cross-organizational.

- Install, configure, upgrade and support all key aspects of the EPIC technical infrastructure, including ownership of all Windows and Linux servers, services, storage, network and load balancers.

- Serve as the subject matter expert and point-of-escalation for issue resolution relating to infrastructure.

- Maintain, upgrade and support all layers of WCH’s Virtualization and Virtual Desktop Infrastructure platforms (VMWare, Citrix, Remote Desktop Services Hosts).

- Provide hardware and software support for all infrastructure hosted by IT ensuring all clinical and non-clinical systems adhere to corporate standards, high availability and security management.

- Create, manage and configure group policies, devices, print queues, user and group accounts, customize logins and regularly perform tasks to manage access.

- Provide Storage Area Network support, which includes monitoring SAN status, logs, reports and optimization, enable and schedule firmware/software updates and fixes as appropriate.

- Provide Enterprise Backup Support, including frequently monitoring backup logs and troubleshooting any failures for completeness and efficiency, and performing full and partial test restores regularly.

- Manage Microsoft on premise and cloud based platforms (Office 365, One Drive, Active Directory, Exchange, SharePoint) as well as System Center Configuration Manager maintenance and monitoring.

- Monitor, analyze problems, performance tune and automate manual tasks via scripts (e.g. Powershell, Unix) to streamline operational activities, proactively identify and action on alerts.

- Documentation of projects/operational activities, record known issues/resolutions, knowledge transfer to others within the team and adhere to proper change management.

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications

- Undergraduate degree in Information Technology or related field required

- 5+ years of system administrative experience with VMware Virtual Infrastructure, VDI install, support, and maintenance

- 5+ years of system administrative experience in installation, support, maintenance and troubleshooting Windows Servers, Active Directory, GPO, DFS, SQL cluster in medium size IT environment

- 3+ years EPIC experience and EPIC Client System Administrator (ECSA) certification

- Solid experience with storage and FC SAN support & management

- Excellent admin and support experience with Office 365, MS Exchange, SharePoint, SCCM

- Strong knowledge and support experience of IIS, F5, multi-tier web apps in highly redundant IT environment

- Strong knowledge and support experience with SQL database, network, DHCP, DNS, system backup, infrastructure hardware/software

- Excellent troubleshooting and problem-solving skill, multi-tasking and time management

- Good work and attendance record required

- Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital

- This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all

Why Choose Us?

- Be part of a dedicated team committed to excellence.

- Shape the future of healthcare in a supportive environment.

- Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).

Women’s College Hospital may use artificial intelligence (AI) or automated decision-making tools during various points in the recruitment and selection processes. Please note that third-party job boards may apply their own automated features when displaying or promoting this posting. Women’s College Hospital has no control over these external platform tools.

If you suspect any recruitment related advertising, communication or content did not originate from Women’s College Hospital, please report it immediately by providing the relevant details to WCH Job Advertisement Fraud Reporting Form .

Employment at Women’s College Hospital is conditional upon the verification of credentials, completion of a health review, and proof of immunity and vaccination status for vaccine-preventable diseases, in alignment with WCH Communicable Disease Surveillance protocols. Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health Review Form prior to commencing employment. Submission instructions will be provided in the new hire package and all requirements must be satisfied prior to commencing employment.

Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.

Women's College Hospital, 76 Grenville Street, Toronto, Ontario, Canada

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