IT Systems Administrator

4 weeks ago


Toronto, Ontario, Canada Kognitiv Inc. Full time

Kognitiv Inc. strives to be the leading company in the Workday ecosystem, prioritizing both customer and employee satisfaction.

Why It Matters

We believe that happy employees directly contribute to happy customers. When our team members feel engaged, challenged, and empowered every day, they provide exceptional service to our customers. We encourage our employees to take ownership of their work and contributions to our growing organization.

The Role

We are seeking a proactive and experienced Systems Administrator with a minimum of 5+ years of experience to oversee and enhance our IT infrastructure. In this role, you will manage corporate applications, implement security measures, deploy new technologies, and provide technical support. You'll collaborate closely with internal teams and external partners to ensure seamless and secure IT system operations.

Key Responsibilities
  • Corporate Application Management: Administer and optimize our suite of corporate applications, monitoring performance and implementing upgrades as needed.
  • Technical Support: Provide timely support and troubleshooting for end users, addressing technical issues to maintain operational efficiency.
  • Technology Implementation: Participate in the evaluation, deployment, and enhancement of new corporate and business unit technologies.
  • Documentation: Develop and maintain clear, detailed documentation for systems, processes, and procedures.
  • Collaboration: Coordinate with business system owners, key vendors, and our outsourced IT Managed Service Provider (MSP) to optimize service delivery.
  • Process Improvement: Continuously refine IT processes and procedures to improve efficiency and user satisfaction.
  • Security and Compliance: Conduct security investigations, support audit and risk management activities, and recommend security enhancements to protect our systems.
  • User Education: Assist in developing training resources and initiatives to enhance end-user knowledge and IT system security.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field or proven experience in a Systems Administrator or similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Strong experience with Google Workspace.
  • Experience with Mobile Device Management (MDM) solutions, preferably JumpCloud.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  • Experience administering key cloud applications, such as Okta, Google Workspace, ZScaler or Zero Trust Network Access (ZTNA).
  • SaaS application administration experience.
  • Strong problem-solving skills, attention to detail, effective communication, and the ability to work independently within a fully remote team.
Must-Have Skills
  • Proficiency working with Google Workspace.
  • Zero Trust Network Access.
  • Mobile Device Management (MDM).
  • Data Loss Prevention (DLP).
Preferred Qualifications
  • Relevant certifications, such as CompTIA Cloud+, Network+, Security+, or Google Certification.
  • Experience with scripting languages/automation tools (e.g., PowerShell, Python, Zapier).
  • Familiarity with applications: JumpCloud, Zoom, Slack, Smartsheet, Google Cloud Platform, Data Loss Prevention (DLP) software.
About Kognitiv

Kognitiv is committed to a transparent and equitable compensation structure. Our decisions on employment offers and compensation levels are based on factors such as skill set, experience, education, market data, internal equity, certifications, geography, and other business and organizational needs. The base pay range considers a wide range of factors, but it's not a guarantee. Bonus and incentive eligibility vary by role. For details on our comprehensive benefits package, please visit our careers website at https://careers.kognitivinc.com/benefits.

Kognitiv is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.


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