user support technician

2 weeks ago


London, Canada M and M Carriers Full time

Overview

Languages

English

Education

-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

-
Give access to computer networks

-
Report on the performance of computer systems and networks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

-
Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

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Participate in the redesign of applications and other software

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Supervise other technical support workers in this group

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Provide business systems, network and Internet support to users in response to identified difficulties

-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

-
Perform Web-server backup and recovery operations

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Provide customer service

-
Manage incidents

Supervision

-
5-10 people

Credentials

Certificates, licences, memberships, and courses

-
Cisco certified network associate

-
Microsoft certified professional (MCP)

-
Network+ Certification

Experience and specialization

Computer and technology knowledge

-
Android

-
Linux

-
Networking software

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Intranet

-
Servers

-
Word processing software

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HTML editing software

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Database software

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.NET

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C++

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MS Office

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Oracle

Benefits

Financial benefits

-
As per collective agreement

Other benefits

-
Free parking available

-
On-site amenities

-
On-site recreation and activities

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Other benefits

-
Parking available



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