user support technician
2 weeks ago
Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Perform Web-server backup and recovery operations
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Provide customer service
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Manage incidents
Supervision
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5-10 people
Credentials
Certificates, licences, memberships, and courses
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Cisco certified network associate
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Microsoft certified professional (MCP)
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Network+ Certification
Experience and specialization
Computer and technology knowledge
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Android
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Linux
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Networking software
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Intranet
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Servers
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Word processing software
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HTML editing software
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Database software
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.NET
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C++
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MS Office
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Oracle
Benefits
Financial benefits
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As per collective agreement
Other benefits
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Free parking available
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On-site amenities
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On-site recreation and activities
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Other benefits
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Parking available
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