Clinic Manager

Job Description

Posted Tuesday, November 4, 2025 at 7:00 AM

We know that great dental care is about more than just clinical excellence—it’s about leadership, team spirit, and creating a seamless experience for every patient who walks through our doors.

We’re looking for a dedicated and organized Clinic Manager to join our team at Prime Time Dental in Hamilton, an Anytime Dental Clinic, proudly part of the Passion Dental Group. Whether you’re a seasoned manager or stepping into a leadership role for the first time, you’ll be joining a supportive, growth-focused environment where your skills in operations, communication, and team leadership truly make a difference.

Specifics about the role:

- Job Type: Full Time

- Schedule: Monday to Friday; Weekends as needed

- Wage range Pay: $85,000.00-$100,000.00 per year

About the Clinic:

Thank you for considering applying for our Clinic Manager role. We're excited to be hiring for our growing bench of leaders that will run one of our clinics and are looking for exceptional candidates located in the region as this is an in-clinic leadership position. We are looking for a confident and energetic individual that thrives in a growing, entrepreneurial environment. We provide extensive hands‑on training, which will be held at one of our sister clinics

Due to Anytime Dental Group’s unique philosophy, we have seen the most success in bringing leaders in at the ground level and rolling up their sleeves to learn how we operate prior to them taking on leadership positions. Specifically, you will also train as a Concierge at one of our clinics for 1‑2 months as part of your onboarding process in a leadership position.

What you’ll do:

Below we’ve listed formal responsibilities, but they are not limited to other responsibilities that may arise.

- Establish and manage internal office protocols and procedures to ensure overall office efficiency.
- Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
- Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
- Create, implement, and manage an effective office budget.
- Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
- Deliver individual and team leadership to ensure all office employees provide outstanding client service.
- Greet patients professionally and cheerfully, creating a welcoming atmosphere.
- Schedule appointments and organize the clinic schedule to optimize workflow.
- Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
- Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
- Train staff on the use of clinic specific software (training provided) and manage Recall Max systems.
- Perform other office administration duties as required.
- Uphold and protect the culture at both clinics, fostering a positive and engaging work environment

What you’ll bring to the role:

- At least 5+ years of dental clinic setting experience, and at least
- 5+ years of leadership experience, directly supervising and coaching employees.
- Personality - We need an energetic strong leaders
- Working knowledge of dental billing and insurance protocols.
- Proficient computer skills, including knowledge of Microsoft Office.
- Strong verbal and written communication skills.
- Solid problem‑solving abilities and attention to detail.
- Friendly, professional demeanor with excellent interpersonal skills.
- Ability to multi‑task effectively, working independently and as part of a dynamic team.
- Flexible schedule. The clinic is open 7‑days a week and until 9pm on weekdays.

Who we are:

Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like‑minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.

About our Clinics within Anytime Dental Group

We believe that we have created never‑seen‑before dental practices that are undoubtedly committed to our patients, their families, and our employees’ experience. As oral health is such a priority to us, we providefree basic dental care and cleanings for our employees and their immediate family.

Below are two videos that speak to our company and culture. We want you to hear from Dr. Swaida, the founder, as well as one of his longest‑standing team members about what it’s like to work with us. We believe we must create an exceptional company culture for our employees so that our patient experience is one of a kind in our industry.

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing careers@passiondental.ca.

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