Clinical Manager

POSITION SUMMARY:
Reporting to the Clinical Director, Seniors Mental Health, the Clinical Manager is responsible for the 24/7 overall clinical and business operations of the specialized inpatient Seniors Mental Health units. The Clinical Manager is an innovative and self-directed, results-oriented professional who demonstrates a creative and collaborative management style and provides leadership to assigned area(s) of responsibility. The Clinical Manager is responsible for the overall management of the human and fiscal resources required to meet the patient care needs for assigned areas, as well, as for the integration of quality and other patient safety initiatives within the portfolio. The Clinical Manager takes an active role in strategic planning, program development, volume management, and quality monitoring. This includes planning, implementing, coordinating and evaluating quality, risk and operational efficiency.

The Clinical Manager collaborates with internal stakeholders, clinical teams, Department and Program Managers, Clinical and Department Directors, Professional Practice Leaders, Medical Director, Physicians, other interprofessional healthcare team members, and external partners. The Clinical Manager ensures that the Nurses, Allied Health, Personal Support Workers and Clerical Staff within the program function within their professional scope of practice or scope of work as defined by their regulatory body, professional association and/or SJHH standards to perform at an optimal level to meet program and corporate strategic plans. This position also has responsibility and accountability for monitoring and addressing patient flow in the units, attending bed flow meetings, problem solving any bed flow concerns, wait lists initiatives, to support patient flow throughout the organization and within the inpatient units.

QUALIFICATIONS:

•Minimum of an undergraduate degree from an accredited university

•Masters degree in a related discipline preferred 

•Regulated health professional Current registration in good standing in a regulated health care profession such as Nursing, Social Work etc.  

•Minimum 3 years clinical front line management experience 

•3-5 years provide practical and related experience and demonstrates knowledge in relevant area of clinical practice

•Experience in an academic health science centre

•Progressive leadership or management experience in a healthcare organization

•Demonstrated continued education in Leadership, Budgeting, Performance Management, Labour Relations, Coaching, Team Building, Research Skills, Teaching Skills

•Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the interdisciplinary team.

•Demonstrates a clear understanding of the application of the RHPA legislation, CNO Standards of Practice.

•Possesses highly developed analytical, problem solving, critical thinking skills.

•Possesses the ability to introduce and effectively facilitate change.

•Demonstrates a strong patient and customer focused philosophy in all interactions.

•Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.

•Demonstrates superior decision-making and organizational skills.

•Ability to analyze research and incorporate evidence-based practice into Policy and Procedures development to inform clinical practice.

•Ability to effectively communicate with the interdisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means.

•Enhanced negotiating skills.

•Enhanced knowledge and expertise in coaching, facilitation, listening, group and team skills

RESPONSIBILIES:

•Contributes to the corporate efforts and initiatives, as appropriate, to enhance SJHH's mission, vision and values.

•Contributes to the development of the SMH inpatient units at St. Joseph's Healthcare Hamilton, through effective management of human resources, risk management, change management, patient care research, program evaluation and education 

•Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner.

•Articulates the performance expectations of all direct reports & allocates use of available staffing resources.

•Always maintains confidentiality and ensures the release of information is in accordance with hospital policy.

•Determines the staffing requirements, including nursing skill mix and manages the recruitment, selection, retention and termination of all staff within the approved budget guidelines.

•Coordinates activities by scheduling work assignments, setting priorities, and directing the work of direct reports

•Schedules vacation and coverage

•Collaborates with other Clinical Managers to identify staffing requirements and performance expectations for health professional staff (non-direct reports).

•Develops and implements appropriate orientation programs for new staff & develops and updates position descriptions for all staff.

•Establishes with employees goals and objectives and identifies staff development and training requirements & identifies sources and recommends appropriate external and /or develops internal programs to address staff development and training needs

•Fosters and ensures effective employee and labour relations through knowledgeable interpretation and implementation of hospital policies and collective agreements

•Ensures effective strategies in managing staff retention and development, human rights and employment equity.

•Completes and authorizes appropriate Payroll and Human Resources documentation with timelines. Analyzes and documents Human Resources challenges and develops solutions to address these challenges.

•Develops and implements communication strategy so staff are regularly informed of program and corporate issues.

•Communicates and co-ordinates with the Clinical Director, Community Partnerships & Health Professional Practice, and Human Resources and other departments as required.

•Supports staff and provides guidance in problem solving, conflict management and decision making by ensuring administrative policies and procedures are followed.

•Develops collection methods and provides clinical data analysis on service utilization, for inpatient areas which is used to measure performance of the program in achieving corporate and program strategic goals. This includes report writing for various levels of the organization such as executive team members, program managers, and front-line staff

•Manages the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with established SJHH standards.

•Monitors quality improvement outcomes on a regular basis; develops actions plans to address identified issues & coaches staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.

•Initiates and leads change effectively within the programs by systematically evaluating the quality and effectiveness of nursing practice and nursing services.

•Analyzes appropriate internal and external data and information to identify opportunities in collaboration with stakeholders for improving services and patient outcomes in accordance with Ministry of Health (MOH), and Accreditation Canada standards

•Directs program practices and processes to ensure excellence in patient care delivery in accordance with MOH, Accreditation Canada and other legislative and regulatory standards.

•Reviews and revises policies and procedures that will ensure excellent delivery of clinical services and effective program operations.

•Supports staff in problem solving and decision-making by ensuring all policies and procedures are followed & facilitates the use of feedback strategies to maintain and improve performance of team members

•Responsible for monitoring and tracking process improvements relative to risk management and patient safety.

•Monitors and manages provincial databases that are specific to individual units or services.

•Monitors and manages SJHH performance against established provincial benchmarks.

•Develops the unit/department's annual operating budget for the utilization of resources.

•Manage actual expenditures to ensure remains within approved budget guidelines.

•Identifies and implements strategies to manage unfavorable variances.

•Participates in the development of the operating plan in consultation with stakeholders such as support services and departments, physicians, staff, consumers and community partners.

•Utilizes allocated resources (staff, supplies, space and equipment) to achieve the programs and organization's vision, goals and service objectives.

•Ensures procurement policies and procedures are followed.

•Coordinates and submits capital and non-capital equipment purchases.

•Submits and monitors the required statistical data in compliance with internal and external reporting requirements.

•Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.

•Cross-coverage for colleagues on leave/vacation.

•Leadership and participation in program, portfolio committees (steering and quality), task forces special teams and initiatives.

•Effective coordination of patient flow in SMH - utilizing Epic to track and manage patient movement to ensure timely access to appropriate care.