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Statistics Canada Data Operation Centre

1 month ago

Gatineau, Canada Employment and Social Development Canada Full time

Statistics Canada Data Operation Centre (DOC) is looking for Census Operators & Supervisors

Statistics Canada

Closing date:January 4, 2026 - 23:59, Pacific Time

Selection process number 25-STC-EA-NCR-843-STA

Employment tenure Between April and September 2026; various shift schedules; full-time positions (37.5 hours/week)

Who can apply Persons residing or working within a radius of 135 kilometers from the National Capital Region.

Organization information For further information on the organization, please visit Statistics Canada .

Duties The Data Operations Centre (DOC) is responsible for the management of all processing operations. Operators support census activities by working either remotely or on-site using software and equipment to answer inquiries, conduct data entry, and process questionnaires. Supervisors lead and support operator teams, either remotely or on-site guiding their training, monitoring daily results, and ensuring quality and productivity across all census activities.🏢

On-site Functions

- Operators support processing activities including the preparation, scanning, quality assurance, and data capture of paper questionnaires.

- Some on-site positions will initially support the Census Help Line (CHL) before transitioning to processing activities later in the operation.

- Supervisors manage processing teams responsible for the preparation, scanning, quality assurance, and data capture of census questionnaires. They ensure staff are properly trained, productivity targets are met, and safety protocols are maintained throughout operations.

Remote Functions

- Operators support the Census Help Line (CHL) by responding to inquiries received by telephone and web chat. The CHL is where the Canadian public can make inquiries or request assistance in completing their census questionnaire.

- Supervisors oversee teams of Census Help Line (CHL) operators, ensuring quality service, adherence to procedures, and the accuracy of information provided to the public. They monitor performance indicators, provide feedback, and address operational issues in collaboration with management.

Intent of the process Statistics Canada is now recruiting for the Data Operations Centre in the National Capital Region. Approximately 820 temporary personnel are needed to fill operators and supervisor positions, between April and September 2026. The pool of qualified candidates will be used to staff temporary operator and supervisor positions, for which the duration of employment, language and security requirements, conditions of employment and work locations will vary according to the position to be staffed. By participating in this process, you consent to the sharing of your application information with other ongoing Census positions within the National Capital Region (NCR) in the event that you may be considered for and interested in a similar position.

Positions to be filled 820

Important messages

References may be sought. Interviews will be conducted. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application. For this selection process, it is our intention to communicate with candidates via email for screening and assessment purposes. This will include communication of results and invitations to assessments. To that end, candidates must ensure a valid email address is included in their application. It is the candidate’s responsibility to ensure this address is functional and that it accepts messages from unknown users (some email systems block these types of email) and frequently check their inbox and JUNK/SPAM folders. It is also the candidate’s responsibility to ensure accurate information is provided and updated as required. If you do not respond to our communications, we will interpret this as your withdrawal from the process.

Conditions of employment

- Reliability Status security clearance

Conditions of Employment specific to assigned ON-SITE work positions:

- Carry out the duties associated with this position at the Gatineau location, 200 de la Technologie Blvd, Gatineau (QC).

- Able and willing to work five consecutive 8hr shifts daily between the following hours and days: Monday to Friday; 6:30am - 5:00pm.

Conditions of Employment specific to assigned REMOTE work positions:

- Have a secure office space and a private area at your place of residence.

- Have access to reliable internet service at your place of residence.

- Able and willing to work five consecutive 8hr shifts daily between the following hours, days, evenings and weekends: Monday to Friday; 6:15am –11:15pm; Saturday to Wednesday; 6:45am -7:45pm.

- Agreement to comply with the duties associated with this position from your home as required, in a location that is secure and safe from hazards that may cause injury, and cover all costs related to the maintenance of your home and its associated use.

Any conditions of employment that are required for the position, must be met before an appointment is made. All costs associated with meeting the conditions of employment are the candidate’s responsibility. Candidates will be required to meet specific conditions of employment depending on the position they are being hired for. Candidates must meet and maintain the relevant conditions of employment throughout their employment.

You need (essential for the job)

Your application must clearly explain how you meet the following

Applicants wishing to be considered for a supervisor position must also demonstrate that they meet the essential qualifications for the position (in addition to those required for operator positions).

EDUCATION (Both Positions) Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

EXPERIENCE (Both Positions)

- Experience in managing tasks in fast-paced, high-volume environments with shifting priorities and tight deadlines; such as handling customer inquiry, processing incoming information or documents, entering and verifying data, or following set procedures to meet quality standards.

- Experience in using standard computer applications, including email (e.g. Outlook, Gmail), video conferencing platforms (e.g. MS Team, Zoom), and online collaboration tools (e.g. MS Office 365, Google Workspace) for communication and information sharing.

Applied / assessed at a later date

- ABILITYs For both positions:

Ability to follow instructions

Ability to communicate in writing (will be assessed within the job application).

Effective Oral Communication

For supervisor positions:

Ability to oversee and support a team

Language requirements (essential for the job)

May be applied / assessed at a later date

Successful completion of High School Education and/or Post-Secondary Education.

EXPERIENCE (Both positions)

- Experience in providing services to the public (e.g. Call Centre, or Service Desk or customer service)

- Experience in data entry or processing activities

- Experience in coding using classification systems.

- Experience working on a previous census

ABILITIES (Both positions)

- Ability to communicate orally and in writing in both official languages (English and French)

- Ability to communicate in a language other than English or French

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

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