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Technicien Informatique/Technical Support Technicienne

1 month ago

Richmond Hill, Ontario, Canada Onico Solutions Full time
Technicien Informatique/Technical Support Technicienne

Le titulaire fera partie de l'équipe de support technologique. Il sera appelé à offrir du support de niveau 1 pour les employés.

Plus spécifiquement, il sera appelé à:

- Préparer les postes de travail pour les nouveaux arrivants et faire l'installation sur place. Récupérer les équipements des départs.
- Effectuer la création et la destruction des profils utilisateurs ainsi que les différents accès selon les besoins des clients
- Participer à la tenue de l'inventaire du service TI de la société
- Faire l'installation du matériel informatique et des logiciels
- Veiller à ce que les postes de travail et les périphériques soient fonctionnels et utilisés de manière optimale
- Participer à différents projets
- Assurer un suivi serré avec les utilisateurs pendant toute la durée où le billet est ouvert
- S'assurer que le traitement des demandes des utilisateurs répond aux critères de service établis.
- Effectuer un diagnostic de base à distance des postes de travail, des applications et du réseau, et fort de ce diagnostic, fournir un service de soutien de haut niveau à tous les utilisateurs, selon les critères établis
- Documenter, analyser et améliorer de façon continue les procédures, les problèmes et leur solution
- Jouer un rôle conseil auprès des utilisateurs

EXPÉRIENCE DE TRAVAIL ET CONNAISSANCES

- Diplôme d'études collégiales en sciences informatiques ou équivalent
- Minimum 3-6 mois d'expérience dans un centre de Services TI
- Connaissance approfondie de Microsoft Windows 10, Office 365 et des outils de bureautique, des ordinateurs de bureau et portables, iPhone, iPad, des imprimantes multifonctions, des vidéoconférences.
- Excellentes aptitudes en dépannage et en résolution d'incidents

PROFIL RECHERCHÉ

- Fortes aptitudes en communication et bonne maîtrise du français
- Personne établissant des relations positives, aimant le travail d'équipe et contribuant au développement d'une dynamique d'équipe positive
- Capacité à travailler sous pression ; sens de l'urgence et être orienté vers le service à la clientèle
- Polyvalence, capacité de s'adapter à de nouvelles technologies et aux changements
- Fortes capacités organisationnelles et gestion des priorités, habileté à exécuter plusieurs tâches simultanément et orienté résultats
- Personne motivée, créative, flexible, responsable et prête à prendre des initiatives

Il s'agit d'un poste contractuel d'au moins 6 mois situé à Montréal, QC (Centre Ville)

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