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Mortgage Recovery Specialist

1 month ago

Toronto, Ontario, Canada Tangerine Bank Full time
Mortgage Recovery Specialist - Bilingual (French/English)

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Key Responsibilities:
  • Maintain an overall minimal delinquency ratio on the Tangerine portfolio (HELOCs and Mortgages) based on yearly objectives
  • Analyze client activities and ensure precautionary actions are taken to mitigate losses while adhering to company regulations, credit policies, and procedures
Accountabilities:
  • Be knowledgeable on unsecured products, mortgages, and secured and unsecured collection processes
  • Assist with volumes for chequing and loan delinquencies as needed
  • Monitor mortgage delinquency and resolve assigned daily returned payments by making calls to clients to determine reason for arrears and elicit promise to pay
  • Document telephone conversations in appropriate systems
  • Utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past due accounts
  • Respond to internal and external email requests concerning delinquent accounts in a timely manner
  • Assist call centre with escalated problem resolution on delinquent accounts
  • Value customer complaints and respond in a professional and timely manner
  • Assess client financial position by conducting credit checks, verifying assets and employment information, and make sound recommendations on next course of action
Requirements:
  • Minimum 3-5 years of experience in Collections or banking industry, dealing with mortgages, line of credits, and overdrafts
  • Computer literacy, with knowledge of Microsoft Office and proficiency in Tangerine banking systems: DAWT, Profile IBS, Profile MBS, PFW
  • Strong organizational skills and ability to work in a busy environment
  • Strong analytical skills required in identifying problems; validating and making recommendations
  • Excellent verbal and written communication skills
  • Solid understanding of banking products
  • Knowledge of Government compliance, Estates, Bankruptcy Act, Credit Bureau activities, and Collection Agency contracts and policies would be an asset
What's in it for you?
  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
  • You will have access to thousands of online and in-person courses so you can shape your career growth with the support from diverse industry leaders
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits
  • You belong here; we are equal and uncomplicated. Bring your true self to work; dress codes don't apply here
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors