3 Days Left) Desktop Support Analyst

2 weeks ago

Burnaby, British Columbia, Canada Wesgroup Full time
Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada's largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. We own and manage over 4 million square feet of commercial and multi-family real estate and have built thousands of homes in dozens of communities. With the active projects in our development pipeline, the asset portfolio will grow to over 5 million square feet during the next five years.

Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

PROFILE SUMMARY

Wesgroup is poised for substantial growth over the next several years and in preparation for this exciting and challenging phase, we are actively seeking a highly engaged, driven and experienced Deskside Support Analyst to join our team.

As the Deskside Support Analyst, you will provide frontline Information Technology (IT) support for office users, ensuring seamless operation of hardware, software, and connectivity. You will troubleshoot technical issues, assist users in-person and remotely, and document incidents via the internal ticketing system. The ideal candidate is highly punctual, maintains a professional appearance, and demonstrates strong technical and communication skills with a customer-first mindset.

KEY ACCOUNTABILITIES

1. Monitor, document, triage, and respond to or escalate incoming requests related to IT issues.
2. Support all hardware and equipment, ensuring optimal workplace performance and provide end-user assistance where required (in-person, by telephone, or via remote access).
3. Deliver first-level technical support across various devices, applications, and operating systems, including desktops, laptops, mobile devices, and peripherals. This includes handling the walk-up technical support desk (as per schedule), providing immediate in-person assistance for employees with urgent IT issues.
4. Onboard new employees, including system setup, and IT orientation.
5. Support the maintenance of an accurate inventory of IT assets, ensuring proper documentation and compliance.
6. Facilitate communication between the IT support team and broader IT functions, providing regular updates on projects, incidents, and system performance.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

1. 3+ years of hands-on experience in IT support or desktop support.
2. Certificate in IT (CompTIA A+, Microsoft 365 Certified, or similar) preferred.
3. Experience in a corporate IT environment supporting multiple users and endpoints.
4. Proficiency in troubleshooting PC and Mac hardware/software issues.
5. Hands-on experience installing software, patches, and updates on various platforms.
6. Basic smartphone support for iOS and Android devices.
7. Knowledge of troubleshooting network, software, and printing issues.
8. Experience with cloud-based services such as Microsoft 365, SharePoint, and Teams.
9. Strong analytical, troubleshooting, and problem-solving skills.
10. Ability to prioritize tasks effectively and work independently under pressure.
11. Excellent interpersonal, communication, and customer service skills both verbal and written.
12. Experience with ticketing systems (e.g., ServiceNow, Jira, or similar).
13. Strong knowledge of Windows OS (Windows 10, 11), MacOS knowledge is beneficial.
14. Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams, OneDrive, and SharePoint).
15. Basic Active Directory and user account management experience.
16. Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting).

EXPECTED COMPENSATION

1. Annual Base Salary: The expected salary range for this role is $55,000 - $62,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
2. Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company's financial and overall success.

WHAT WE OFFER

1. An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
2. A competitive compensation package with robust and extensive health benefits including a generous Health Care Spending Account.
3. A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs. Wesgroup also covers the cost for all employees to attend two fitness classes per week at partnering fitness facilities to promote wellbeing.
4. A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President & CEO, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
5. Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including five paid days off to volunteer your time each year and give back to our communities.
6. The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
7. A brand-new, beautifully designed office downtown with incredible views of the ocean and North Shore mountains, directly across the street from the Burrard sky train station.

HOW TO APPLY

If you are interested in exploring this exciting opportunity to join one of Western Canada's largest real estate companies, please visit our website at https://wesgroup.ca/careers/ and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.

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