Recovery Coordinator

Overview

Unlock your potential. Live your ambitions.

CWB National Leasing, a division of National Bank, is Canada’s largest and most trusted name in equipment leasing and financing. We empower businesses across agriculture, construction, healthcare, transportation, and more by providing fast, flexible, and hassle-free leasing solutions that fuel growth and break down financial barriers.

As a Recovery Coordinator - Bilingual on the One Equipment team at National Bank, you’ll be a key player in supporting our clients through challenging times. With a customer-first mindset and a talent for negotiation, you’ll help find fair, effective solutions that benefit both our clients and our business. Your expertise in collections and problem-solving will directly impact our success and strengthen our client relationships throughout the lifecycle of their agreements.

Your role

- Coordinate the repossession and transportation of assets with a dedicated network of external agents, ensuring compliance with company policies and debt collection regulations.
- Provide agents with accurate, timely information to support successful asset recovery.
- Manage repossession files and make informed decisions on next steps, including repossession, write-offs, or legal action.
- Negotiate payment plans, settlements, and equipment returns, balancing risk and reward to achieve optimal outcomes.

Your team

Join a high-performing, collaborative team that’s passionate about helping Canadian businesses thrive. Reporting to the Manager, Contract Administration, you’ll be part of a close-knit group of four within a broader team of 35. You’ll work on meaningful projects, build strong client relationships, and grow your career in a dynamic, customer-focused environment. If you’re ready to make a real impact, we’d love to hear from you.

Prerequisites

Customer-focused. Adaptable. Thoughtful. Reliable.

- Minimum 2 years of experience in Administration or Client Services within Banking, Financial Services, Credit, or Collections.
- Strong written and oral communication skills in French & English
- Strong ability to document and manage payment arrangements with accuracy and clarity.
- Exceptional attention to detail and a track record of maintaining precise documentation.
- Ability to handle confidential information and thrive in a fast-paced, evolving environment.
- Proficiency in MS Office and a quick learner of new systems and applications.
- Knowledge of compliance laws related to collections is a strong asset.

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we’re looking for talented individuals to join us on this exciting journey. While you’ll begin your role at a CWB location, you’ll be part of a forward-thinking team preparing for a seamless move to NBC. This is more than a job—it’s an opportunity to grow, connect, and help shape the future of banking in Canada. Join us. Grow with us. Change with us.

Skills

Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

Benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

- Health and wellness program, including many options
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We/'re putting people first

We/'re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?

Come live your ambitions with us

Why work at National Bank?

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates What can you bring to our team?

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