Operations Officer

4 weeks ago

Markham, Canada Randstad Canada Full time

Overview

Randstad is seeking an Operations Officer to join a growing team within a large banking organization. This hybrid role will initially focus on back-office tasks before transitioning to a balance of phone interactions and account management. The ideal candidate possesses strong customer service skills and experience within a large organization.

Position: Account Specialist

Shift: Rotating shifts (8:30 – 5:00PM, 10 – 6:30PM, 11:30 – 8:00PM)

Location: Markham, ON L3R 0X1 (Hybrid) 4 days a week in office starting November

Advantages

- Work for a large, well-established organization.
- Opportunity for growth and conversion to a permanent role.
- Three days of paid training provided.

Responsibilities

- Provide inbound and outbound support to customers.
- Create an exceptional customer experience.
- Navigate multiple systems to locate and update customer information.
- Conduct account reviews to identify discrepancies or missing information.
- Follow procedures for Business Account compliance, including documentation.
- Ensure accurate documentation reflecting client intentions.
- Adhere to company policies and procedures.

Qualifications

- Fluency in English (written and verbal).
- Proficiency in Microsoft Office Suite.
- Customer service or contact center experience preferred.
- Excellent communication skills (written and verbal).
- Strong organizational skills and ability to work in a fast-paced environment.
- Ability to work with ambiguity and solve problems.
- Banking experience and additional language skills (Mandarin, Punjabi, Hindi, Cantonese, French) are assets.

Summary

If you are a highly motivated and customer-focused individual with a proven track record in customer service, we encourage you to apply. This is a fantastic opportunity to contribute to a growing team and advance your career within a leading financial institution. Apply today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are committed to developing and implementing strategies to increase equity, diversity and inclusion within the workplace by examining internal policies, practices, and systems throughout the entire lifecycle of our workforce, including recruitment, retention and advancement for all employees. In addition to our commitment to respecting human rights, we are dedicated to positive actions to ensure everyone has full participation in the workforce free from barriers, especially equity-seeking groups who are underrepresented in Canada’s workforce, including women or non-binary individuals; Indigenous or Aboriginal Peoples; persons with disabilities; and members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all candidates and employees by supporting accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications identify any accommodation requirements by emailing accessibility@randstad.ca to ensure full participation in the interview process.

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