Business Systems Analyst

Position: Business Systems Analyst

Company: CST Savings Inc.

Industry: Financial Services

Reports to: Manager, Business Analysis & Quality Assurance

Location: Flexible Work Location Arrangements Available

Application Deadline: December 17th, 2025

Role Summary:

The Business Systems Analyst (BSA) engages directly with business users, process owners, leadership, and IT teams to perform structured technical and operational analysis of business needs. The BSA applies formal business analysis processes and methodologies to elicit, analyze, validate, and document business, functional, and non-functional requirements, ensuring solutions are clearly defined, traceable, and aligned to business objectives.

This role contributes to solution design and business process improvements that enhance operational efficiency while ensuring compliance with business, regulatory, and quality standards. The BSA maintains comprehensive and accurate analysis documentation, including requirements, process flows, specifications, and acceptance criteria, to support development, testing, and delivery. The BSA works closely with business leaders and process owners to drive innovation, efficiency, and flexibility across enterprise systems and processes. This role has full accountability for the end-to-end requirements lifecycle, championing quality governance, documentation standards, and requirement traceability from discovery through implementation and post-delivery validation, ultimately enabling a positive customer and employee experience.

What you will be doing:

- Execute end-to-end Business Analysis processes across the full requirements lifecycle, including discovery, elicitation, analysis, documentation, validation, traceability, and change management.
- Conduct comprehensive analysis of business processes, systems, data, and workflows to identify improvement opportunities, risks, and quality enhancements.
- Translate business needs into clear, complete, and testable functional and technical requirements, ensuring alignment with business objectives and solution design.
- Identify, document, and validate non-functional requirements to support system reliability, scalability, performance, security, and availability.
- Apply domain expertise (e.g., financial products and regulated environments) to ensure solutions meet business, regulatory, and compliance standards.
- Partner closely with Development and QA teams to ensure solutions are built right the first time, participating in design reviews, backlog refinement, sprint planning, and defect triage.
- Support and coordinate User Acceptance Testing (UAT) by defining acceptance criteria, preparing test scenarios, validating outcomes, and ensuring business readiness for release.
- Promote quality-driven delivery by integrating QA best practices, including collaboration on manual and automated testing strategies to enable early defect detection.
- Actively contribute to Agile delivery teams by developing high-quality user stories, defining success metrics, and participating in Agile ceremonies to ensure alignment with business objectives.
- Collaborate with QA teams on the adoption and effective use of QA automation tools, supporting efficient and repeatable testing practices within the development lifecycle.
- Engage stakeholders at all levels to elicit requirements, manage expectations, communicate progress, and deliver solutions that meet business needs.
- Maintain complete and accurate BA documentation, including business requirements, functional specifications, process flows, acceptance criteria, traceability artifacts, and test evidence.
- Provide regular reporting on project status, risks, issues, dependencies, and quality outcomes to management and governance forums.
- Recommend and implement solution improvements that balance business value, quality, and delivery efficiency, continuously identifying opportunities for innovation.
- Perform data analysis and validation activities, including data integrity checks, migration support, and data cleansing as required.
- Ensure business processes and solution initiatives are aligned with organizational strategy and operational goals.
- Apply structured Business Analysis methodologies and actively contribute to the continuous improvement of BA standards, processes, and solution quality.
- Review, analyze, and optimize complex, cross-functional business processes, negotiating handoffs, controls, roles, and responsibilities to reduce inefficiencies and risk.
- Lead or facilitate design and prototyping sessions to validate requirements and support innovative solution development.
- Support additional projects and responsibilities as assigned.

What you bring:

- 5+ years of Business Systems Analysis experience delivering solutions in complex technical and regulated environments.
- Ongoing professional development in Business Analysis or certifications such as CCBA (Certification of Capability in Business Analysis) is considered a strong asset.
- Demonstrated experience across Agile, Waterfall, and Hybrid delivery models.
- Proven ability to independently own and lead business analysis activities end-to-end.
- Strong capability in writing clear, high-quality, testable requirements and partnering effectively with QA and Development teams.
- Hands-on experience supporting UAT planning, execution, and defect resolution.
- Strong stakeholder engagement, facilitation, and communication skills.
- Ability to manage competing priorities and adapt quickly to change.

What’s In It for You:

- Work in a highly motivated, collaborative, and fun work environment.
- Competitive salary and annual discretionary bonus program.
- Company paid benefits that start on your first day.
- Group Pension Plan with company contributions.
- Vacation package plus additional paid days off.
- Flexible Work Location Arrangements Available
- Education reimbursement program to encourage continuous learning.
- Organizational and team celebration events.
- Wellness Program, Employee and Family Assistance Program, Employee Recognition Program and much more

About CST:

We’re the creators of Education Savings Plans in Canada. Our founders pioneered a movement to create and deliver solutions to make higher education accessible for all. Over 65 years later, our dedication to our mission is stronger than ever:

- Almost 700,000 families have saved with CST
- Almost 900,000+ students helped
- $4.8 billion+ in total assets
- $4 billion+ paid to Canadian families

Through our expert guidance and powerful investment options, we help Canadian’s invest in our children’s future with Registered Education Savings Plans (RESPs). With big dreams, anything is possible

CST Spark is the latest chapter from the ongoing story of innovative education savings. Today, we continue to inspire and revolutionize education savings with CST Spark– the simple, modern RESP that combines top investment expertise with the latest technology.

For additional information, please visit www.cst.org & www.cstspark.ca.

Come grow with us

CST is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. CST sincerely thanks all applicants for their expressed interest in this opportunity; however, only those selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the hiring process. Applicants need to make their requirements known when contacted. To request accommodation, please contact HR at careers@cst.org. Thank you for interest in a career at CST.