Manager, Retail Sales

* Drives incremental revenue and protects our existing base of customers understanding and delivering on regional/channel nuances across the Canadian market through Retail Pop Ups, Events, Partner Programs & Storefronts.* Provides daily management, coaching, and career development to Channel Leads & Retail Supervisors* Builds a hybrid working environment to maximize agent occupancy and effectiveness including the addition of outbound calling campaigns, sales event support with our Corporate Stores* Nurtures a best-in-class service environment by ensuring local ownership of resolutions across all retail and partnership programs in alignment with brand standards.* Oversees storefront design, signage, merchandising, and brand consistency to create a seamless customer experience while driving foot traffic and supporting retail expansion.* Researches initiatives to drive foot traffic, supports new merchandising tactics and store refreshes, and executes the vision for store and depot expansion.* Liaises with Agile squads and Centers of Excellence to drive business growth, gather input, provide feedback, and address challenges proactively with the courage to act. Works closely with marketing to develop support materials, research new promotional ideas, test marketing strategies, and align advertising plans with budget and sales objectives.* Oversees performance management of internal teams delivering onsite & virtual coaching, and leading channel meetings to improve sales results and customer satisfaction.* Enhance employee engagement by improving eNPS, increasing promoters with a strong employee focus.* Lead change management through positive communication, developing change champions, and optimizing channel redirection for efficiency and growth.* Procures and onboards new retail partners acting as a senior liaison between Cogeco and vendors, fostering strategic partnerships, promoting offerings, and supporting retail and mall partner growth.* Administers vendor performance reports and provides insights for rewards, recognition, or performance management while ensuring compliance with company policies and standards.* Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.* Regularly conducts internal sales and equipment audits to optimize spending and maximize budget management for the Canadian region. Participates in budget development, maintains expenses, and oversees store facility costs related to operations while ensuring key performance indicators are met or exceeded.* Reduces customer acquisition costs while supporting channel growth within the Revenue Share and MDU programs. Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.* As a representative of Cogeco’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.* To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.* As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.* 5-10 years Management Experience* Industry specific background and thorough understanding* Demonstrated analytical abilities with attention to details and initiatives.* Demonstrated team player with strong negotiation and* Ability to work independently and manage time effectively.* May be required to work at exhibits and shows.* Attention to detail, target attainment and bottom line results* required.* Ability to manage conflicting deadlines and multiple* demands under frequent interruptions.* Required to work flexible hours Weekdays and Weekends* Ability to lift up to 50 pounds* Able to travel 80% across CanadaChez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu'entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d'appartenance plus diversifié et inclusif. En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité personnelle, Cogeco s'efforce constamment de créer un environnement qui accueille et enrichit tout le monde. Nous faisons de la santé et du bien-être de nos collègues l'une de nos plus grandes priorités, car nous savons que des employés engagés et appréciés sont synonymes d'une meilleure expérience globale pour nos clients.
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