Solutions Engineer

2 weeks ago

Vancouver, Canada Suger.io Full time

About Us

Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.

This role blends deep technical understanding with customer-facing communication. You’ll work directly with engineering teams at startups and large enterprises to design integrations, troubleshoot issues, and guide customers from discovery through implementation and long-term success.

You’ll collaborate closely with Sales, Customer Success, Product, and Engineering, ensuring customers understand how to use Suger’s APIs, workflows, and marketplace capabilities to drive revenue.

This is a hybrid position, requiring 4 days in the office.

We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

What You’ll Do

- Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations

- Lead technical discovery, demos, walkthroughs, and proof-of-concept support

- Guide customers through onboarding, implementation, and go-live

- Troubleshoot API issues, investigate logs, validate configurations, and support escalations

- Collaborate with Engineering to reproduce issues and ensure clear technical handoffs

- Partner with Product and Customer Success to surface customer needs and influence the roadmap

- Create and maintain technical documentation, playbooks, and sample code

- Translate complex technical concepts for both technical and non-technical audiences

- Support Sales with technical alignment throughout the deal cycle

What You Need

- 4+ years in a Software Engineer focusing in solutions, Solutions Engineer, Solution Architect, or similar technical customer-facing role

- Ability to read and write code (JavaScript, Python, Go (plus), or similar)

- Experience debugging backend systems or cloud-based applications

- Clear communication skills with the ability to simplify technical concepts

- Comfort working directly with enterprise engineering teams and business stakeholders

- Experience supporting both pre-sales and post-sales activities

- Bonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platforms

Why Join Us

- Salary: $100,000 - $140,000 CAD/year.

- Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.

- Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.

- Competitive compensation and equity plan.

- Full healthcare benefits - extended health care, dental, vision, and life insurance.

- Fast-moving, flat org structure with real product-market fit and big ambitions.

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