Front-Line Advisor

Date Posted: 11/07/2025
Req ID: 45938
Faculty/Division: Woodsworth College
Department: Woodsworth College
Campus: St. George (Downtown Toronto)
Position Number: 00044471

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world. Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part‑time and non‑traditional students. In addition to being a locus of student life, we sponsor a variety of academic programs.

Your opportunity:

Under the general supervision of the Director, Professional and International Programs, the incumbent responds to a broad range of inquiries from students, staff and the general public at the front counter, via email, and on the phone. The incumbent supports the administration of the Summer Abroad Program and the Teaching in Higher Education (THE500) course. The incumbent facilitates the application cycles for these students, ensures completeness of applications, prepares applications for admission review by the program coordinators, maintains accurate databases, generates statistical reports based on registration, and assists in the registration of Summer Abroad students. The incumbent updates content for the Summer Abroad websites and the program brochures and effectively disseminates this information to instructors, potential applicants, and registered students. The incumbent provides general information about all programs offered through the Professional and International programs office, including application and registration details, and delivers a high level of customer service to all program enquiries submitted by phone, mail, email and in‑person. The incumbent provides administrative support to facilitate operational processes including set‑up/logistics at program events and fairs, preparing paperwork for processing payments on HRIS and FIS, scheduling meetings, preparing documents and processing letter requests.

Your responsibilities will include:

- Responding to inquiries within the defined scope of the role and redirecting as appropriate

- Providing detailed information on registration procedures

- Keeping well‑informed on University programs, policies and procedures

- Troubleshooting and resolving routine issues

- Providing basic support and general referrals to individuals in distress

- Coordinating meeting schedules, agendas, materials, action and follow‑up items

- Disseminating program materials to prospective students and applicants

- Providing routine information on programs and events

Essential Qualifications:

- Bachelor’s Degree or acceptable combination of equivalent experience.

- Minimum two (2) years of recent and related experience administrating international education experience and language programs in a post‑secondary educational institution, preferably in a university setting.

- Experience providing excellent student service and information regarding programs and courses to students and prospective students

- Experience working with ROSI and databases

- Experience in providing basic support and general referrals to students in distress.

- Experience reviewing documents/applications and checking for completeness.

- Experience planning information and orientation sessions for large groups.

- Experience working with high volumes and tight deadlines while maintaining a high level of accuracy and attention to detail.

- Experience with program promotions.

- Superior oral and written communication skills

- Exceptional customer service skills

- Ability and skills working with students from diverse backgrounds.

- Superior organization skills.

- Ability to strictly adhere to confidentiality and privacy practices

- Ability to interpret and apply practice and procedures effectively, and converse cooperatively with the public, students, staff, faculty and instructors.

- Demonstrated advanced skill in Microsoft Office Suite including Outlook, Word, Excel and PowerPoint

- Accurate keyboarding skills

- Demonstrated advanced skills and proficiency with ROSI.

To be successful in this role you will be:

- Accountable

- Communicator

- Cooperative

- Organized

- Resourceful

- Team player

THIS POSITION REQUIRES THE INCUMBENT TO BE ABLE TO WORK ONSITE 5 DAYS PER WEEK.

NOTE: This position is a term 1 year position.

Closing Date: 11/18/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Term

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 09 – $67,916 with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity‑deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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