Service Technician – Level 2

Join myITsource, where your IT career thrives in Brandon & the Westman Region.

As a Service Technician you will play a key role in keeping our clients technology running at peak performance. From resolving technical issues to maintaining hardware, software, and networks, you’ll ensure systems stay reliable, secure, and efficient. You’ll work alongside a passionate team in a collaborative environment where your skills make an immediate difference.

WHAT WE CAN OFFER YOU:

- Health & Fitness Allowance
- Group Retirement Savings Plan
- Company Funded Professional Development

WHAT YOU WILL DO:

- Execute high-level technical projects and advanced hardware deployments
- Collaborate Directly with upper management on strategic technology initiatives
- Handle complex technical escalations requiring advanced troubleshooting
- Client-facing project implementation and consultation
- Advanced system monitoring and proactive issue resolution
- Occasional on-call client services (Level 2 Only – As Required)

ADDITIONAL RESPONSIBILITIES FOR LEVEL 3:

- Leading complex project implementations
- Contributing to strategic initiatives

WHAT YOU WILL NEED:

- Diploma or Degree in Network Administration or a similar program.
- Valid Class 5 Drivers License
- Virtualization: VM Deployment, management and troubleshooting
- Project Management: Experience coordinating and executing IT Projects
- Security: Cybersecurity Awareness and implementation experience
- Hardware and Software: Comprehensive troubleshooting across multiple platforms
- Certifications in CompTIA A+, Network+, Security+ (Preferred)
- Experience with Threat Intelligence and Security Controls (Considered an Asset)
- Advanced Certifications in Microsoft, and CompTIA Server+. (Required for Level 3)

COMPETENCIES & SKILLS

- Business Ethics
- Problem Solving
- Teamwork
- Strategic Thinking
- Customer Service
- Time Management
- Leadership
- Interpersonal Communication

APPLY TODAY

To apply for this opportunity, please email your cover letter and resume to Rob at apply@westcanhr.com. For more information about this position, or for a detailed job description, call our office at 204-727-0008.

Note: Only the applicants that are selected for further consideration will be contacted. We thank all jobseekers for their interest and potential application.

WHY SHOULD YOU WORK FOR OUR CLIENT?

Since 1998, myITsource has been proudly serving Brandon and the Westman area as a Managed Service Provider (MSP) and Value-Added Reseller (VAR). Specializing in small and medium business (SMB) development, we’re dedicated to supplying excellent products and services that help businesses run efficiently and effectively.

Our in-house technicians install and service everything from consumer electronics to enterprise servers and endpoint systems. Our technicians are all qualified with educational training from Assiniboine Community College and have furthered their education and certification through CompTIA A+, Network +, Server +, Intel, Lenovo and Microsoft Classification, numerous printer certifications and industry-specific knowledge exchange events. We stay on top of emerging trends within the IT industry so that we can advise our clients about the challenges and opportunities affecting their business. For more information, visit their website: https://www.myitsource.ca/

ABOUT WEST-CAN HR

Our team of Recruiters and HR Professionals are experts at matching jobseekers with career opportunities. Our goal is to connect with jobseekers and support their job search by utilizing our community connections and Jobseeker Network.

If you apply for this position and are selected for further consideration, this is our process:

- We screen applicant resumes based on the required qualifications for the role.
- We contact qualified individuals that are part of our Jobseeker Network to share the opportunity with them.
- If selected, you will meet with the Lead Recruiter so we can learn more about you, your work experience, skills, and qualifications.
- The top candidates are presented to the employer for selection. From there, we support the interviewing and hiring process.

Skilled (Experience / Education Required)

Heavenlee Prawdzik is a dedicated Human Resources Generalist with over six years of experience serving in both Federal and Municipal Government offices. As a proud Brandon local, Heavenlee brings not only strong professional expertise, but a deep connection to her community and a passion to help job seekers thrive. Her local roots, unwavering commitment to service excellence, and people-first mindset make her a trusted presence both professionally and personally.

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