Enterprise Tier 2 Member Support Noc Technician

1 week ago

Brandon, Canada Xplore Inc. Full time

**Position Overview**:**

The Tier 2 Network Operations Technician will be responsible for the support, operation and performance of Enterprise Solutions Networks including customer circuits. This position will be responsible for the dispatch of Dealers, Contractors and Field Crews to resolve customer and Xplore Business technical issues. This position is also tasked with daily/weekly reports, Outage Notifications and day-to-day management of the Xplore Business network infrastructure. This position is also responsible for NMS entries and managing the check in and check out for Tower side and Customer Side installations with Dealers, Contractors and Field Crews. The Tier 2 Network Operations Technician will work closely with all departments and ensure that business operations run smoothly, supporting our customers and staff. Support of escalated issues by ticket and phone is required daily. This position involves shift and on call work covering days, evenings and weekends. This position reports to the Enterprise Network Manager.

**Key responsibilities include**:

- Xplore Business Network and Customer monitoring and support - Maintain and support operation of Fixed Wireless, Satellite and IP network elements (Point to Point, Access Points and, switches).
- Outage management/ scheduled maintenance - Quickly assess impact and resolve emergency escalations while adhering to defined procedures. Accurately notify appropriate parties and follow up with providers as needed.
- Network change requests - Monitor and report on all network change requests. Act as a liaison between Enterprise, Field Ops, Net Ops, Engineering and 3rd party providers for network related activities.
- Ticket management/customer care support - Monitor escalated ticket queues and provide daily updates on status
- The ability to effectively problem solve
- Must be able to Multitask
- Ability to interact and effectively communicate at various levels within the organization
- Organizational skills
- Functions well in a team environment
- Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.

**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

  • Management Trainee

    2 weeks ago

    Brandon, Manitoba, Canada Enterprise Full time

    OverviewStart your career with Enterprise Mobility We'rehiring immediatelyfor our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With...

  • Management Trainee

    4 days ago

    Brandon, Canada Enterprise Holdings Full time

    Start your career with Enterprise! We’re **hiring immediately **for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With...

  • Management Trainee

    1 week ago

    Brandon, Manitoba, Canada Enterprise Holdings Full time

    Overview Start your career with Enterprise Mobility We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of...

  • Broadband Construction Technician

    1 week ago

    Brandon, Canada Westman Communications Group Full time

    Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Westman also owns and operates radio stations Q Country 91.5 FM and 94.7 STAR FM, which broadcast throughout southwestern Manitoba. Established in 1977, as a...

  • Business Support Network Technician

    2 days ago

    Brandon, Canada ITAdvisorsBrandon Computers Full time

    We're looking to add a Business Network Technician to our team. Some previous experience in the field is preferred. Job will include: - Great customer service is a MUST - Managing small business networks for our clients - Microsoft 365 and Azure experience required - Troubleshooting hardware and software - Remote support - Some retail/selling - Driver's...

  • Pharmacy Technician

    6 days ago

    Brandon, Canada Prairie Mountain Health Full time

    QUALIFICATIONS - Recognized or eligible to be recognized as a Pharmacy Technician by the College of Pharmacists of Manitoba (CPhM) Pharmacy Technician Certificate - Completion or eligible to complete the CPhM Pharmacy Technician Structured Practical Training Program and CPhM Pharmacy Technician Jurisprudence Examination - Ability to pass and maintain...

  • Auto Body Technician

    4 days ago

    Brandon, Canada The Boyd Group Full time

    Brandon, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: ** Industry Leading Compensation, Benefits & Training ** We are seeking a qualified Auto Body Technician to join our...

  • FSQA Technician

    6 hours ago

    Brandon, Manitoba, Canada Canada Packers Full time

    Proudly raised; Responsibly made. Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world. We are a values-based organization that thrives on collaboration. Whether on a farm, production line, or in an office environment, team members embrace accountability and a continuous...

  • Licensed Automotive Technician

    3 days ago

    Brandon, Canada Kaltire Full time $35 - $42

    Ready to drive your career forward and take the wheel of your future? If you love working with vehicles and take pride in delivering top-notch service, Kal Tire has the perfect opportunity for you! We’re looking for a Licensed Automotive Technician to perform from routine maintenance to complex repairs on compact cars, domestic vehicles and light-duty...

  • Journeyperson Automotive Service Technician

    3 days ago

    Brandon, Canada Kal Tire Full time

    Description Ready to drive your career forward and take the wheel of your future? If you love working with vehicles and take pride in delivering top-notch service, Kal Tire has the perfect opportunity for you! We’re looking for Licensed Automotive Technician to perform from routine maintenance to complex repairs on compact cars, domestic vehicles and...