Mid Market Customer Success Manager

2 weeks ago

guelph, Canada Power Full time

Apply here ----> [...]

🧬 Let's accelerate medical innovation

At Power, we're making clinical trials easy to navigate for all patients.

Today, patients look to promising medical research when standard treatments have failed them. Unfortunately, there is no single source of truth that patients can understand and trust. The status quo is a government run website which is written in complex medical jargon that is impossible for most people to navigate.

At the same time, clinical trials are the bottleneck on medical innovation—new medicine takes almost 10 years to test and over 86% of all clinical trials are delayed because they can't find enough patients. This is one of the biggest problems facing the life science industry.

Power is the easiest way for patients to access promising new studies. Thus helping more patients find treatments and speeding up the progress of medical research as we go.

🏹 The role

We don't believe in strict job requirements, but if these problems sound fun and familiar, you're probably well suited for this gig:

- Owning onboarding, activation, engagement, and expansion for mid market accounts ($50k-100k / account).
- Growing a business by obsessing over activation and retention rates for your customers.
- Delivering and training users on new software tools and processes.
- Building relationships with researchers, hospitals, and clinics.
- Synthesizing customer feedback into product insights.

🎯 About you

- You’ve done customer success, account management, or B2B growth with mid market accounts.
- You’re a competitive team player. You love hitting goals together with customers.
- You want to build a business.
- You love driving your own user research: you’re excited to get deeply familiar with the research nurses using our tool.
- You can drive projects independently or work in a highly collaborative, x-functional manner. You naturally balance speed, craft, and business goals.

🌟Nice to haves

- You have analytical expertise, with proficiency in SQL
- You have a familiarity with marketplace businesses, clinical research, or health tech more broadly.
- You have some other ‘spike’ or unique strength that would round us out We’re always looking for complementary skills & experiences.
- You like to dive into the science & lit in your personal life — whether it be for sleep, nutrition, supplements, or something else entirely.

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