Bilingual Customer Care Representative

15 hours ago

Calgary, Canada Equitable Group Full time

Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.

The Work

- Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings

- Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs

- Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner

- Strive to resolve customer issues and queries at first contact and elevate issues in accordance to EQ Bank’s complaints handling process

- Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships

- Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies, and the Code of Conduct and Ethics

- Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery

Shifts

- Training Period: 5-6 weeks: 9:00 AM to 5:00 PM

- After the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in between

- Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 months

- The incumbent should be prepared to work evening shift and also on weekends

Let’s Talk About You

- 1-3 years of call center and/or customer service experience is required for this role with on phone experience preferred

- One plus years of banking or finance experience is needed for this role

- Post-secondary degree or certification in related field of study is desirable such as hospitality or finance

- Strong ability to adapt to change

- Demonstrated ability to own an issue and drive to resolution

- Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral

- Excellent verbal and written communication skills

- Excellent problem-solving skills and ability to work in a face paced environment

- Experience working with a high degree of autonomy and self-direction

- Ability to understand use different software (CRM, Microsoft Office Suite)

- Ability to communicate in French and English is essential (truly bi‑lingual both conversationally and in written channels like live chat)

#J-18808-Ljbffr

  • Bilingual Banking Customer Care Specialist

    15 hours ago

    Calgary, Canada Equitable Group Full time

    A financial institution in Calgary is seeking a Bilingual Customer Care Representative to provide exceptional service across various channels. The role involves assisting customers with their banking needs, resolving issues, and ensuring adherence to compliance standards. Candidates should possess 1-3 years of customer service experience, ideally in a call...

  • Bilingual Customer Service Representative

    1 week ago

    Calgary, Canada THE EMPIRE LIFE INS. CO Full time

    **Bilingual Customer Service Representative**: **Location: Remote - Vancouver and Calgary** Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! **Why pursue this opportunity** **The environment** - we understand the importance of work-life balance and strive to provide a supportive work...

  • Bilingual Customer Service Representative

    7 hours ago

    Calgary, Canada Randstad Canada Full time

    Are you a dynamic and customer-focused individual looking for a challenging new role in the telecommunications industry? We are seeking a dedicated and professional French/English Bilingual Customer Service Representative to join a leading company in downtown Calgary. As a Bilingual Customer Service Representative, you will be the first point of contact for...

  • Bilingual Customer Support Representative

    1 week ago

    Calgary, Canada Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Outside Sales Representative

    6 days ago

    Calgary, Canada Customer Acquisition Firm Full time

    At our company, we believe in empowering our team to achieve success while delivering exceptional service to our customers. We’re looking for a passionate Outside Sales Representative to act as an Authorized Representative of Rogers promoting cutting-edge products and services, including high-speed home internet, and wireless mobile plans and products! As...

  • Bilingual Customer Service Representative

    4 weeks ago

    Calgary, Canada CBRE Full time

    Bilingual Customer Service Representative (French/ English) About the Role Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? As a Bilingual Customer Service Representative, you’ll be the first point of contact for clients, helping to resolve inquiries and coordinate service requests...

  • Bilingual, Customer Service Representative

    15 hours ago

    Calgary, Canada Banque Nationale du Canada Full time

    Hybrid Job number 29358 Category Support Status: Permanent Schedule: Full-Time 07-Nov-2025 Area(s) of interest: Advisory services, Personal banking Our Bilingual Customer Service Representatives are the face and voice of the organization’s Equipment Financing leasing business, providing internal and external customers with service and solutions....

  • Customer Service Representative

    6 days ago

    Calgary, Canada Gorides Car Rental Inc. Full time

    **Job Summary** As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Duties**: - Utilize phone etiquette to handle incoming calls professionally - Process orders, returns, and exchanges accurately - Upsell products or services to...

  • Remote Bilingual Customer Service Representative

    2 hours ago

    Greater Calgary Metropolitan Area, Canada NTT DATA North America Full time

    Req ID:347529With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in the possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT...

  • Customer Care Representative

    1 week ago

    Calgary, Canada MK Auto Group Full time

    **Be the First Face of Exceptional Service** MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Customer Care Representative (CCR) who thrives in a customer-focused, fast-paced environment. If you’re passionate about creating a smooth and...