Bilingual Customer Service Representative

3 days ago

Calgary, Canada THE EMPIRE LIFE INS. CO Full time

**Bilingual Customer Service Representative**:
**Location: Remote - Vancouver and Calgary**

Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team

**Why pursue this opportunity**

**The environment** - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.

**Deliver excellence - **provide a personal, accurate, professional, and courteous service and resolution to our customers.

**Participate in training and development programs** - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

**What you’ll be working on**- Provides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalation-
- Adheres to complaint handling and privacy procedures-
- Supports business retention goals through positive customer relationsInput and maintain information on various computer systems**What we’re looking for you to have**:
- 1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experience-
- Completion of a community college diploma in business or related area an asset-
- Bilingual; French and English is required-
- Knowledge of MS Office is required-
- Working knowledge of Empire Life systems is an asset.-
- In-depth knowledge of financial service products, policy provisions and administrative procedures-
- In-depth knowledge of distribution channels-
- Excellent organizational skills and the ability to prioritize and balance multiple tasks-
- Strong writing, listening and verbal communication skills-
- Attention to detail/accuracy-
- Strong relationship management skills-
- Well-developed analytical and problem resolution skills-
- Ability to work independently and as a team member-
- Ability to navigate multiple systems seamlessly in a fast paced environment- **Beyond the salary**:
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases-
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions-
- Competitive uncapped commission, for sales positions-
- A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account-
- Flexible work arrangements and an annual allotment of personal health days.-
- Four weeks annual vacation from hire date-
- A defined contribution pension plan with generous employer matching-
- Top up programs for parental leave and compassionate leave-
- Employer-sponsored wellness and recognition programs- A cash employee referral program

**Get to know us**:

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