Field Service Manager

3 weeks ago

Vancouver, British Columbia, Canada Culligan Quench Full time
About Quench

Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Values:

- Culligan as One
- Customers come first
- Commitment to Innovation
- Courage to do what's right
- Consistently deliver exceptional results

About the Role

Reporting to the Director of Field Service & Supply Chain, the Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their region.

Key Responsibilities

- Effective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
- Provide continued technical training for all Field Service Technicians under their purview.
- Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system.
- Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
- Analyze service data to identify trends and areas of improvement.
- Ensure all field service operations are conducted in accordance with health and safety policies & regulations.
- Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboarding.
- Collaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiatives.
- Accountable for the achievement of KPIs and productivity goals set for their team.

Qualifications & Skills

- Bachelor's degree in business management, or equivalent experience in operations, logistics, warehouse management.
- 2-4 years of progressive experience overseeing a field operations team required.
- Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
- Strong leadership and team management skills required.
- Valid driver's license in good standing.
- Forklift Certified preferred.
- Experience with Microsoft Office Suite with intermediate to advance knowledge in excel.

Additional Information

- Applicants must be legally authorized to work permanently in the country of posting.
- Final candidate must successfully complete a criminal background check.

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