Field Service Technician

3 weeks ago

Vancouver, British Columbia, Canada OSI Systems, Inc. Full time
Overview

We are looking for a Field Service Technician to join our x-ray detection business team and will cover the Vancouver, Canada region.

This individual will work independently with very limited supervision and will perform field service functions by installing, troubleshooting, maintaining, and servicing all security products at customer sites. Typically handles complex products and more complex problems as needed.

Responsibilities

- Provide service support to regional customers by installing, troubleshooting, and maintaining x-ray security systems using built-in diagnostics and external test equipment.
- Perform and document all maintenance activities.
- Diagnose errors or technical problems, repairs or replaces defective units/components as appropriate.
- Set up and utilize specialized test and diagnostic equipment to isolate malfunctions.
- Conduct equipment/system acceptance testing following established procedures.
- Conduct and comprehend customer requirements, trainings, and recommendations/briefings as needed.
- Perform system demonstrations at customer sites and foster positive customer relationships.
- Prepare and document the details of resolution to the problem from each customer site upon completion of the visit. Enter information into Navision, as well as an internally designed database accurately and on time.
- Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
- Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

- HS Diploma or equivalent.
- Technical school and/or military training in electronics engineering technology preferred.
- Minimum of 7 years of Field Service experience, with a strong desire to learn X-ray.
- Knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics required.
- Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred.
- Customer interface and communication skills, both verbal and written, are a must.
- Proficiency in Microsoft Office.
- Willingness to work overtime as requested and non-standard hours, including weekends and holidays.
- Must be a team player with the ability to work under pressure in a fast-paced environment with minimal oversight.
- Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required.
- Must be capable of lifting 50 pounds.
- Physical Requirement
- The physical requirements described below are representative of those that must be met by a field service technician to successfully perform the essential functions of this position.
- Requires ability to:

- Walk = 20%-25%
- Stand = 35%-40%
- Stoop = 20%-25%
- Squat = 15%-20%
- Kneel = 35%-40%
- Reach = 15%-20%
- Bend = 10%-15%
- Sit = 25%-30%
- Climb =
- Lift = 25-50 lbs

Please review our benefits here: Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

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