guest services agent
1 week ago
Overview
Languages
English
Education
-
Secondary (high) school graduation certificate
- or equivalent experience
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
-
Hospitality industry
-
Hotel, motel, resort
Responsibilities
Tasks
-
Investigate complaints and claims
-
Register arriving guests and assign rooms
-
Resolve complaints and claims
-
Process group arrivals and departures
-
Take, cancel and change room reservations
-
Provide information on hotel facilities and services
-
Provide general information about points of interest in the area
-
Process guests' departures, calculate charges and receive payments
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Provide customer service
-
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