Medical Office Assistant
4 weeks ago
Job Title: Medical Office Assistant (Casual, On-Call)
Program: Primary Care Clinic
Location: 449 E. Hastings St, Vancouver
Wage:$25.76/hour
Status: Casual, On-Call
About VAHS
Vancouver Aboriginal Health Society (VAHS) is a not-for-profit, Indigenous-led organization located in the Downtown Eastside (DTES) for over 30 years. VAHS exists to improve the physical, mental, emotional, and spiritual well-being of urban Indigenous peoples. Our wraparound services include a Primary Care Clinic, Dental Clinic, Indigenous Early Years programming, and a Cultural Wellness team composed of Elders, Traditional Healers, and Knowledge Keepers. Learn more at vahs.life .
Job Summary
The Casual Medical Office Assistant (MOA) supports the smooth operations of the VAHS Primary Care Clinic on an as-needed basis. As a key member of our interdisciplinary team, the MOA serves as the first point of contact for clients and ensures the clinic remains welcoming, safe, and culturally grounded.
The MOA provides administrative and clinical support, helps maintain electronic medical records, and contributes to a team-based approach that centers on trauma-informed and culturally safe care.
This role reports to the Clinic Operations Supervisor and is supported by the Lead MOA.
Key Responsibilities
Reception & Client Support
Greet and check in clients with warmth and professionalism
Register new clients, book appointments, and follow up on referrals and diagnostic test requests
Answer phone calls, direct inquiries, and provide general information about clinic services
Support clients in navigating services, including transportation and outreach referrals
Ensure the clinic environment remains clean, comfortable, and culturally safe
Administrative Tasks
Maintain electronic medical records (OSCAR), including scanning, filing, and document linking
Process incoming and outgoing mail, faxes, records, and lab results
Organize and restock exam rooms and office supply areas
Monitor medication and supply expiry dates
Clinical Support
Assist with urine testing and recording vitals (e.g. blood pressure, height, weight)
Ensure lab specimens are labeled and sent correctly
Disinfect exam rooms and support clinic sterilization procedures
General
Support intake worker and other team members as needed
Perform other duties as required by clinic operations
Qualifications
Completion of a Medical Office Assistant program
Minimum 2 years experience in a community-based primary care or clinic setting preferred
Excellent communication, organization, and computer skills
Strong interpersonal and customer service skills
Knowledge of medical terminology and Indigenous health contexts
Ability to multi-task in a fast-paced environment
Comfortable working independently and collaboratively
Assets
Familiarity with the OSCAR electronic medical record system
Experience working with Indigenous and/or inner-city populations
Experience with urine testing and taking vitals
How to Apply
Please email your resume and cover letter (in PDF format) to:
Email: admin@vahs.life
Subject Line: MOA Application – Casual
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Donate andsupport our programs
As a proud not-for-profit, we rely on donations to ensure that wellness is accessible to all. Donations can be allocated to specific programs by selecting the donate button on the program's page.
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