🔧 Field Service

Join Insort – Shaping the Future of Food Safety and Quality

Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.

To support our expansion, we are looking for a

Field Service Technician

based in Prince Edward Island or New Brunswick, Canada to join our North American team.

Your Start at Insort:

Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.

About the JOB:

- System Installation & Commissioning: Take the lead in installing and configuring Insort’s state-of-the-art sorting and inspection systems at customer sites across North America.
- Maintenance & Service Operation: Carry out scheduled maintenance, perform system upgrades and retrofits, and handle repairs to keep machines running at peak performance.
- Training & Customer Support: Deliver hands-on training for machine operators and maintenance personnel, offering ongoing technical support and guidance.
- Troubleshooting & Diagnostics: Identify and resolve mechanical, electronic, sensor, and software issues in collaboration with our internal engineering teams.
- Technical Reporting :Document all commissioning and service activities, including performance assessments and improvement suggestions.
- Feedback & Product Optimization: Share on-the-ground insights and provide structured feedback to help enhance product functionality and reliability.
- Remote Assistance: Support customers remotely when not traveling — including diagnostics, updates, and technical problem-solving.

About YOU:

- Educational Background: A technical diploma or degree in mechatronics, electrical engineering, or a comparable field is a plus.
- Industry Experience: Practical experience in mechanical or electrical systems, field service work, food processing, or optical sorting technologies is desirable.
- Technical Know-How: Confident in reading and interpreting electrical diagrams and experienced in troubleshooting both electrical and mechanical systems.
- IT & Connectivity Skills: Strong grasp of networked systems, remote diagnostics tools, and basic software troubleshooting.
- Communication & Training: Clear and confident communicator — both written and verbal — with a knack for explaining technical content to diverse audiences.
- Work Style: Self-motivated, organized, and solution-focused, with a drive for quality and continuous improvement.
- Team Spirit: Collaborates well across teams and disciplines; willing to share insights and learn from others.
- Travel Readiness: Open to traveling approximately 40–50% of the time within North America, with occasional training visits to our European HQ.

Our OFFER:

- Innovative Environment: Join a fast-moving and future-oriented company driving transformation in the food industry.
- Sustainable High-Tech Solutions: Get involved with cutting-edge, sensor-based sorting systems that support food safety and sustainability.
- Thorough Onboarding & Learning: Benefit from in-depth training and a structured onboarding program, with ongoing learning opportunities.
- Career Advancement: We’re committed to your development — professionally and personally — with clear growth pathways.
- International Collaboration: Be part of a global team and gain exposure through international travel and cross-cultural collaboration.
- Comprehensive Benefits: Enjoy attractive benefits, including health, dental, and vision insurance, plus daily per diem while traveling.

Additional Details:

Work Schedule: 40 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand.

Compensation: Competitive salary of $70,000–$80,000 per year (base salary) plus overtime.

Remote work: This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.

Vacation Time: 15 days of paid vacation (3 weeks).

Interested?

Join us and become a key part of our innovative team driving advancements in food safety and quality. We look forward to your application