Field Service Technician
3 weeks ago
City: Charlottetown, Summerside
State/Province: Prince Edward Island
Country: Canada
Department: TECHNICAL_SERVICE_ENGINEERING
Date: Thursday, October 2, 2025
Working time: Full-time
Ref#: 20036447
Job Level: Experienced
Job Type: Entry Level
Job Field: TECHNICAL_SERVICE_ENGINEERING
Seniority Level: Entry Level
Currency: Annual Base Salary Minimum: $34,980, Annual Base Salary Maximum: $69,960
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities.
Xerox offers a comprehensive suite of benefits, including medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.
Description & Requirements
Xerox Holdings Corporation has continually redefined the workplace experience for over 100 years. We’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.
Production Service Technician
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.
Primary Responsibilities:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
Skills and Qualifications:
- Senior Electromechanical experience, including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
- Superior time management skills and reliability. Our customers are counting on you.
- Valid driver's license, appropriate insurance coverage, and a clean driving history.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
Success in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses.
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference of call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
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