Manager, Franchise Performance

Manager, Franchise Performance – Atlantic Canada

Atlantic Canada, Canada

Manager, Franchise Performance – Atlantic Canada

Region : Atlantic Canada

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Operations team as a Manager, Franchise Performance based in Canada. The Manager Franchise Performance (MFP) performs a crucial role in overseeing the operations and growth of multiple franchise locations within a specified territory. The MFP is responsible for managing Franchise (FZ) relationships, communicating and advising on the strategic business direction, and partnering with FZs to drive restaurant performance and profitability across the full portfolio. Ensure adherence to Subway operations requirements and brand standards. The MFP is responsible for communicating the expected performance level of the locations and franchisees within their assigned territory in relation to the company's KPI's and metrics. They work closely with franchisees to ensure they are meeting operational and financial goals and implementing best practices. The MFP monitors key performance indicators, analyzes financial and operational data, and provides guidance and support to franchisees to improve restaurant performance. They may also develop and implement training programs, conduct performance evaluations, and collaborate with other departments to drive business growth and success. The MFP plays a key role in fostering strong relationships with franchisees and driving the overall success of the franchise network. In partnership with the DFP, they will drive business growth by identifying potential consolidation or expansion opportunities within their market.

Responsibilities include but are not limited to:

Drive Performance:

- Fostering and enhancing positive relationships with franchisees is crucial, gaining their respect and establishing the MFP as an important contributor to the business and a leader in the industry.

- Serves as a business consultant and advisor to franchisees, advising them in every aspect of their restaurant's operations, finances, and business execution.

- Conducts regular business and operational assessments to uncover growth potential and opportunities.

- Assesses the franchisees' business and financial portfolios.

- Reviews all restaurant operating reports and audits, analyzes the data, and collaborates with franchisees to determine appropriate solutions.

- Assess restaurant performance against Subway's policies and procedures, analyzes sales and cost data, and provides tailored guidance to franchisees for improvement in these areas.

- Drive accountability with franchisees to achieve specific restaurant and territory objectives. Establish goals with franchisees based on the company's Key Performance Indicators, programs, and standards that promote profitable sales, increase customer traffic, and enhance average check size growth.

- Provide guidance and instruction on operational and food safety during monthly restaurant visits in a designated territory, ensuring consistency with the brand's operational policies and procedures. Record compliance with company standards, note improvements, identify opportunities, and provide recommendations for enhancement following each visit.

Building Relationships

- This role provides direction, guidance, and expertise to franchisees, implementation of new products and programs, as well as the opening of new restaurants and the transfer of ownership.

- Ensures that all new initiatives, including product launches, advancements in technology, process improvements, marketing campaigns, and facility openings and upgrades, are executed effectively to drive sales growth.

- Coach, counsel, influence, and motivate franchisees on a portfolio level basis.

- Provide guidance to franchisees to grow their business.

- Develop productive working relationships with franchisees, territory team members and Subway employees.

- Build relations with franchisees in a multitude of manners depending on performance and needs.

- Coach, counsel and influence franchisees to drive employee engagement and create better guest experience resulting in increased traffic, repeated sales, reduced staff turnover and overall experience.

Development

- Assists the DFP and cross-functional business teams with the development of new restaurants, ownership transfers, evaluation of franchisee growth potential, and completion of remodels within your designated territory.

- Works with Development team & DFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.

- Provide information to the DFP and multi-unit owner (MUO) team regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance and additional training during and after store transition.

- Attends company and industry events and conferences to network with colleagues and remain informed about industry trends.

Qualifications (some examples listed below):

- Bachelor’s degree in Business or related field or equivalent job related experience with 5+ years of experience in a multi-unit management role.

- 5+ years of experience in Franchise Management, with a track record of driving business growth and profitability.

- 3+ years of Restaurant experience preferred.

- Certificate programs in Franchise Management, Food Safety, Food Handler, Food and Beverage, Hospitality, Restaurant Management and other related areas would be a plus.

- Achievement: Sets challenging goals and work hard toward their completion, often exceeding expectations; excels at multi-tasking.

- Initiative: Identifies opportunities to learn and advance in their field, displays willingness to engage in new activities, responsibilities, and challenges.

- Persistence: Sees tasks through to completion despite frustrations and problems that may occur; rarely leaves tasks incomplete.

- Adaptability: Ability to embrace and engage in a variety of different tasks and to function effectively in a dynamic work environment.

- Independence: One's self-reliance and ability to make decisions and complete tasks without supervision. Is able to work independently and is dependable with delivering results.

- Dependability: Tendency to be punctual, responsible, and able to fulfill commitments.

- Integrity: Tendency to follow the rules, tell the truth, and behaves in a professional and ethical manner.

- Confidence: Possesses self-assurance and ability to clearly articulate their ideas; acts decisively and without hesitation.

- Analytical Thinking: Ability to solve problems logically and methodically by analyzing relevant information. Ability to analyze and interpret financial data/information, identify issues and their causes, and use good judgment in making decisions to resolve issues. High degree of detail orientation.

- Industry Knowledge: Familiarity with franchise regulations and compliance requirements.

- Technical Skills: Possess the ability to learn technology initiatives and cascade this knowledge to others. Proficiency in Microsoft Office (strong Excel & Smart Sheets) and experience working with CRM software (FranConnect).

- Communication Skills: Ability to communicate clearly and effectively in different forms and with different audiences. Strong communication skills, detail oriented. Excellent written and verbal communication.

- Interpersonal Skills: Ability to work within a team, hands on approach during restaurant visits. Strong relationship-building and networking skills with a self-motivated attitude to work.

- Travel: Willingness to travel within the region and flexibility with schedule to accommodate operational needs which includes evenings and weekends. Valid driver's license and clean driving record.

- Valid driver's license, clean driving record, and reliable transportation in the form of your own vehicle required.

What do we Offer?

- Pension/401K/RSP (country specific)

- Competitive Bonus

- Tuition Reimbursement

- Company Holidays

- Volunteering time

- And Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

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