Account Manager

4 weeks ago


Port Coquitlam, British Columbia, Canada Bartle & Gibson Full time
Responsibilities

- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system and closing orders
- Sourcing materials for customers when currently not in stock
- Opening new accounts
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Working closely with others to ensure customer needs are met

Skills and Competencies

- Exceptional customer service
- Ability to warm up and develop instant rapport with potential customers, develop long term relationships and generate referrals from your customers
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment

Experience and Education

- Minimum of two years' sales experience (counter sales, inside sales, or outside sales) required
- Post-Secondary courses in Plumbing preferred
- Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
- Knowledge of the plumbing industry or a background in plumbing products would be considered an asset

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