Senior Sales Account Executive

About Us

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting‑edge company strives to become the most trusted, data‑centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Responsibilities / Qualifications

Intrado is looking to hire a Senior Sales Account Executive to join our Government Solutions team in an Eastern Region territory.

As a Senior Sales Account Executive, you will be responsible for building strong relationships across the Public Safety industry to deliver ECaTS analytics solutions, which empower Public Safety Answering Points (PSAPs) to convert raw 9‑1‑1 and NG9‑1‑1 call data into actionable insights. The ideal candidate is a dynamic sales professional with a proven track record of exceeding quotas, a deep understanding of public safety technology, and the ability to navigate complex government sales cycle.

Key Responsibilities

- Account Management & Growth:

- Manage and grow a portfolio of government, municipal, and public safety agency accounts focused on PSAPs and NG9‑1‑1 operations

- Develop strategies to expand relationships and drive adoption of ECaTS analytics within existing accounts

- Identify and target new opportunities to increase market penetration across public safety agencies and state/local 9‑1‑1 programs

- Sales Strategy & Execution:

- Achieve and exceed assigned sales quotas through consultative, solution‑based selling

- Conduct market research to understand agency needs, regulatory initiatives, and funding mechanisms driving PSAP modernization

- Develop and deliver tailored sales plans, presentations, and proposals demonstrating ECaTS’ value and ROI

- Solution Selling:

- Demonstrate deep knowledge of the ECaTS analytics suite, integrations with CPE and NGCS providers, and compatibility with existing PSAP technology

- Clearly articulate how ECaTS transforms raw 9‑1‑1 and NG9‑1‑1 call data into operational and strategic insights that enhance PSAP performance

- Conduct live demos, workshops, and product trials to showcase analytics capabilities

- Stakeholder Engagement:

- Build strong relationships with decision‑makers and influencers, including 9‑1‑1 directors, state coordinators, procurement officers, and agency administrators

- Partner with internal teams (product, engineering, and customer success) to ensure seamless sales‑to‑implementation experience

- Pipeline Management & Reporting:

- Maintain accurate opportunity and activity records in CRM tools (Salesforce, HubSpot, etc.)

- Provide timely sales forecasts, territory plans, and performance metrics to leadership

- Compliance & Procurement:

- Navigate complex government procurement processes, including RFPs, RFQs, and state contracts

- Ensure compliance with all regulatory and contractual obligations during the sales process

Education

- Bachelor’s degree in business administration, information technology, or a related field

- Equivalent work experience in a similar position may be substituted for educational requirements

Experience

- 5+ years of sales experience selling Public Safety Solutions, analytics platforms, Call Center Solutions, and/or Cloud PBX systems

- 2+ years of experience in the 9‑1‑1 or public safety industry (PSAPs, state/local 9‑1‑1 programs, etc.)

- Proven track record of exceeding sales targets and managing complex sales cycles with government customers

- Strong understanding of PSAP workflows, public safety operations, and NG9‑1‑1 initiatives

- Ability to effectively communicate the value of analytics and data‑driven decision‑making to public safety leaders

- Skilled in navigating government contracts, grants, and funding mechanisms

- Excellent negotiation, presentation, and relationship‑building skills

- Experience with CRM tools (e.g., Salesforce, HubSpot) and knowledge of software, hardware, and cloud‑based solutions relevant to public safety (CAD, RMS, NGCS, AI‑driven analytics)

Total Rewards

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond– tuition reimbursement, paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more Apply today to join us in work worth doing

The starting salary is anticipated between $110,000 and $120,000 and will be commensurate with experience. This position is also eligible for commissions of $96,000 at plan with a total package of $206,000 to $216,000.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.

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