Assistant Manager of Supportive Housing

Title: Assistant Manager of Supportive Housing

Competition: #25-084

Reports to: Manager of Supportive Housing

Compensation: $57K-68K annually, commensurate with experience

Schedule: 10:00am - 6:00pm, Wednesday to Friday and 2:00pm - 10:00pm Saturday and Sunday (75 hours bi-weekly) full time TEMPORARY with an anticipated end date of January 31, 2026.

Closing Date: December 15, 2025

Organizational Focus:

Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable organization, Pacifica Housing's vision is to provide Equitable housing in pursuit of thriving communities. Our mission is to advance independence of individuals and families through equitable housing and supportive services.

Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building up our fast-growing team with a culture that supports and drives our people and reinforces our team with caring, responsible innovators. Pacifica owns and/or operates 40 properties in addition to a number of programs. The annual budget is approximately $21M and the total staff complement is around 160 employees.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. A living wage is defined as the hourly amount a family needs to cover basic expenses and is calculated based on the cost of living for that region. Providing a Living Wage is beneficial to the economy, community and employees.

The Assistant Manager of Supportive Housings is responsible for overseeing the day-to-day management of supportive housing workers and contributes to achieving Pacifica’s vision and mission by managing the on-site delivery of programs and services at one or more supportive housing sites.

Position’s Primary Objective:

The Assistant Manager of Supportive Housing is accountable for the successful and efficient operation of Nanaimo’s supportive housing sites by:

- Providing leadership to a dedicated team in the delivery of services and programs to tenants

- Ensuring policies, procedures and obligations associated with Supportive Housing are implemented and adhered to; and
- Contributing as a member of the organization’s management team to achieving and advancing the organization’s vision, strategic goals and operational objectives.

Key Responsibilities:

1. Leads a dedicated team in daily operations by providing clear and consistent direction and promoting the team’s success through orientation, mentoring and guidance, and performance management:

- Inspires and engages team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency;
- Consults and collaborates with Human Resources regarding staffing issues and initiatives including recruitment, on-boarding (probationary period and orientation) and adheres to related policies and procedures;
- Responds pro-actively to employee relations issues and seeks support from the Supportive Housing Program Manager (SHPM) as necessary to ensure positive outcomes;
- Assists Manager with the implementation of protocols, policies, and procedures within Supportive Housing;
- Participates in the training and mentoring new/existing front-line staff as needed;
- Works closely with the HR department regarding payroll and benefit issues for staff;
- Works closely with Administrative Coordinator to identify staffing needs and scheduling gaps;
- Reviews and approves staff’s time off requests;
- Reviews and approves staff’s time cards in ADP;
- Reviews and approves staff's mileage and expense claims;
- Directly supports and manages housing staff.

2. Supports the SHPM with the successful implementation, daily operations and on-going evaluation of the Supportive Housing program:

- Oversees daily operations, plans, organizes, and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met;
- Assists Manager in the implementation of tenant programs that encourage and support personal growth and help tenants develop life skills;
- Provides oversight and/or intervenes to resolve daily operational and high profile tenant relations issues;
- Ensures staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; takes immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports;
- Monitors program outcomes by overseeing or conducting program evaluations according to established guidelines and schedules; compiles measurement data and submits to Senior Leadership as needed;

3. As a member of the organization’s management team, the position is accountable for:

- Participating in strategic planning and decision-making related to policy development, staffing and human resource management;
- Meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient and effective delivery of programs;
- Raising issues for senior management’s attention that may have a broad implication such as critical incidents, community/stakeholder relations and operational issues; and
- Providing recommendations and input regarding performance measurement and operational indicators, program changes, funding strategies and other issues that advance the organization’s vision and goals.

4. Other responsibilities include rotating on call (weekend and overnights) duties with other Support Services Managers.

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

- A degree in a related human/social service field preferred.
- Conflict resolution/crisis prevention training and experience.
- Current Basic First Aid Certificate.
- Naloxone administration training required.

Experience:

- A minimum of 3 years recent experience including at least one year supervisory experience in the non-profit housing or a related social service field.
- Demonstrated experience working successfully with populations impacted by homelessness, addictions, mental health issues and/or other barriers to stable housing.

Knowledge, Skills and Abilities:

- Demonstrated knowledge of the impacts of addiction, mental health, homelessness and poverty.
- Demonstrated ability to work with individuals who have multiple barriers to stable housing.
- Demonstrated ability to address staff concerns, issues, challenges and interpersonal conflict.
- Demonstrated ability to work independently and be part of an integrated community team.
- Knowledge of the psychosocial rehabilitation model.
- Knowledge of local community resources.
- Strong working knowledge of ‘Housing First’, Harm Reduction and Client-Centered models, theory and practice.
- Demonstrated conflict management/crisis prevention skills.
- Ability to communicate effectively both verbally and in writing with clients, staff and community professionals.
- Working knowledge of the Residential Tenancy Act.
- Proficient in MS Office programs including Word, Outlook and Excel.

Additional Criteria for Role:

- Completion of a Criminal Record Check through the Ministry of Justice is required.
- Must have access to a reliable vehicle with ‘business class’ insurance and adequate liability ($2 million minimum).
- Must be available to be on call in off hours for emergency call out.

Benefits

- A mission driven and meaningful working environment
- Competitive salary from a Certified Living Wage Employer
- Three (3) weeks vacation entitlements plus significant wellness time
- Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
- Competitive employer RRSP contributions; no matching required
- Employee assistance program
- Career development and internal advancement opportunities
- Organization and individual training opportunities
- Social committee that includes robust team building and staff social events
- Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.