Supportive Housing Team Lead

**Position Title**:Supportive Housing Team Lead

**Posting Number**: 25-048

**Reports to**:Manager of Supportive Housing

**Union**:BCGEU

**Compensation**: $28.26-$30.52 per hour

**Schedule**:12:00pm-5:00pm Wednesday; 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)

**Status**:Full time, Regular

**Posting Closing Date**:August 15, 2025

**Organizational Focus**:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

**Position’s Primary Objectives**:
The Team Lead of Supportive Housing is accountable for carrying out the duties of a Housing Support Worker and providing support to less experienced Housing Support Workers, including:

- Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
- Following prescribed policies and procedures associated with Property Management;
- Supporting tenants through a PSR approach;
- Advocating on behalf of tenants with community agencies;
- Attending to overdoses and administering naloxone;
- Providing specialized support to Supportive Housing (SH) staff in the delivery of programs and services to tenants; and
- Providing operational assistance to the Manager of Supportive Housing.

**Key Responsibilities**:

- Preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
- Assisting with case management by identifying potential problems and reporting any difficulties;
- Providing input to counsellors and other professionals with regard to the development of appropriate program plans;
- Monitoring client mental health and substance use and determining when to provide additional support;
- Recognizing, analyzing and responding to potential emergency situations;
- Encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
- Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
- Assisting tenants in navigation of Ministry services;
- Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
- Contributing to the evaluation of tenants’ progress and preparing related reports;
- Supervising and supporting tenant participation in the community volunteer program;
- Liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services
- Coordinating referrals to essential services and programs for tenants;
- Providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
- Providing support to tenants experiencing health issues including end of life support;
- Advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
- Providing transition support for tenants moving in or out of supportive housing.
- Coordinating maintenance related requests with the Property Management team;
- Providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
- Assisting with minor repairs and maintenance (such as light bulb changes), as required.
- Providing senior-level support to the team including the resolution of difficult/complex tenant relations issues, debriefing of critical incidents and case management consultation;
- Assisting, as needed, in scheduling staff, managing absences and coverage, and resolving related issues;
- Assisting, as needed, in the onboarding and training of new team members;
- Attending tenant planning meetings in community (i.e. hospital) and advocating for appropriate services upon discharge;
- Coordinating and assisting the team in the creation and maintenance of tenant programs that encourage personal growth and help develop life skills.

**Requirements**:
**Note**:_An equivalent combination of education and experience may be required_

**Education**:

- A degree in a related human/social service field
- Training and/or education in a related human/social service field is an asset
- Conflict resolution/crisis prevention training and experience is an asset

**Experience**:

- Minimum of three (3) years’ recent experience, including one (1) year supervisory experience in the non-profit housing or related social serv