Call Center Agent

3 weeks ago

Edmonton, Alberta, Canada A.M.P.M. Service Ltd Full time
We are seeking a motivated and customer-oriented Call Center Agent to join our AM/PM team. The primary responsibility of the Call Center Agent is to handle inbound and outbound calls, providing excellent customer service and support. The ideal candidate will have strong communication skills, a pleasant demeanor, and the ability to efficiently resolve customer inquiries and issues.

Responsibilities

1. Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
2. Make outbound calls to follow up on customer inquiries, verify information, or provide updates.
3. Provide accurate information to customers regarding products, services, pricing, and policies.
4. Assist customers with processing payments and navigating our website or online platforms.
5. Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.
6. Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.
7. Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.
8. Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.
9. Stay informed about company products, services, promotions, and policies through ongoing training and professional development.

Requirements

1. High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
2. Previous experience in a customer service or call center role preferred but not required.
3. Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
4. Strong active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
5. Proficiency in using computer software and navigating multiple systems simultaneously.
6. Ability to work in a fast-paced environment and adapt to changing priorities and responsibilities.
7. Strong problem-solving skills and the ability to think quickly on your feet to resolve customer issues.
8. Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
9. Positive attitude, team player mentality, and a commitment to providing exceptional customer service.
10. Familiarity with CRM systems or call center software is a plus.
11. Fluency in French, Spanish, or Korean is a plus.

Join our team and make a difference in the lives of our customers every day Apply now to become a valued member of our Call Center Agent team. We would like to thank all applicants who applied; however, only those short-listed will be contacted for next steps. No phone calls please.

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